Big Sur 11.1 External Display Issues!

I've installed macOS Big Sur 11.1 right after it launched today. My mistake lol


Unfortunately, I noticed my Type-C ports no longer recognize my two external monitors. I'm using HDMI to Type-C. So far my troubleshooting is as follows:

  1. PRAM reset. This seemed to help until I locked the display. Once unlocked via Touch ID, the True Tone went off and one of the two monitors went out and will no longer connect. Woot. Normally, when connecting an external display, the screen goes black then back on, however, the screen short-of lags and then doesn't ever detect an active connection.
  2. SMC reset. This actually didn't help at all... :(
  3. Fresh install, same issues.


Any suggestions?

MacBook Pro

Posted on Dec 14, 2020 3:44 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2021 4:54 AM

Same problem. Just installed 11.2.1 - No Joy.


I'm running a Macbook Pro 2016 - 2019

32GB ram 4TB.

I'm connected to a J5Create JCD543. Via USB-C

2 DELL SE 2719HR displays.


Also tested on a 2019 Macbook Air. - No joy


Prior to Big Sur, my set up was solid.




Work Arounds: As of Feb 16 2021


Option 1: j5Create just launched a driver. But...well... as of now, it's not useable. It works. Kind of... but it's DJTVirtualDisplayAgent and some other USB virtual software that needs to be approved by security. It enables the second display, but with a 1 or 2 second screen lag. So any interaction with items on that display are slow. Like using Virtual PC in the 1990's. Maybe they will improve this.


Option 2: Use 2 USB-C ports. So, one cable goes into the j5Create hub and the second goes into an HDMI to USB-C adapter. Not the end of the world, but does require an extra USB-C port. results in normal use of 2 displays.


Option 3: I tried other hubs (prices may have changed since posting this.)

USB-3 Hub 123.99

https://amzn.to/3jV4aYp (both displays worked, but requires a special USB-C dual port cable) - returned


Portable USB-C hub pro $59

https://www.amazon.com/dp/B0855GZ7PT (both displays worked, but also requires 2 ports, plus, it's a short cable, all cables must be visible on the table. I'm sure you know what I mean.. messy. - returned


Docking Station OKX $149

https://www.amazon.com/dp/B08HLXLW1Q (Yes, best choice so far. only requires 1 cable and has lots of ports. BUT It does require a driver.

https://www.displaylink.com/downloads


It's still a hack. requires you to be logged into the user account that you have installed the software. So, that means 1 display will be active while rebooting, up until you actually log in, then after about 15 seconds, it launches the second display. No lag, it works well as a work around. This one I'm keeping.


Oh, to save you time, I tried installing this displaylink software to use with other hubs. No dice, it looks for it's own hardware. sorry... (as of the time of this posting. Maybe that will change)



Summary:

I kept the OKX docking with displaylink for my home office. It's nice and clean, with the hub hidden and a 1 simple cable into my USB-C port (also provides power). Nice... but cluncky when rebooting. Must wait for software to load.


At work, I kept the j5Create. 1 USB-C cable from the hub, and all my devices are neatly tucked away. Requires a second HDMI-USBC cable to power 2 monitors, and takes 2 ports. Hopefully Apple will figure out the conflicting software or someone will find a terminal hack to help us all out.


Ethan-

743 replies

Dec 17, 2020 8:01 AM in response to fuzzylogic_uk

I think this really depends on the make and model of your display. I'm using a fairly new display that has direct usb-c to usb-c capability. Within the settings on the display's OSD I am able to select which version of the display port it uses. My options are 1.4, 1.2, or 1.1. Factory default is 1.4. This is the version that allows for HDR and what I was using prior to Big Sur 11.1 with no problems whatsoever. Immediately after installing the 11.1 update the display wasn't recognized properly and the OS showed it's maximum native resolution to be 1080p and sometimes 800x600 depending on what sequence I plugged and unplugged the connection. The only way I got it back to 4k was by changing that setting directly within the monitor OSD. However, as I mentioned the OS is still incorrectly identifying the make and model of the display.

Dec 21, 2020 6:56 AM in response to iTimC21

Same issue. 16MBP from 2020, BENQ EW3270U 4k monitor connected over usb-c/thunderbolt to DP cable by belkin.


Prior to 11.1 update everything was working honkey dory at 4k native resolution, HDR and 60hz worked fine.


After it - didnt wake up properly. couldnt detect monitor correctly, couldnt detect resolutions properly. Couldnt detect refresh rate correctly. Good job! /s


Reading here - it seems it plagues DP connection. So now, I went and got a Thunderbolt to 60hz HDMI adapter by Satechi. Plugged it in, and laptop woke up, detected res properly et cetera. It does seem I have lost the HDR detection, but I can live with that - I wasnt really using that in the first place.

Jan 6, 2021 2:27 AM in response to shadrix

I got 60Hz back. I purchased a HDMi(4K)-USBC (https://www.amazon.de/gp/product/B077FGWN3M/) and connected my MBP16" to my BenQ PD2700U. At first still no 60Hz option in the Big Sur Settings so I downloaded Display Menu (https://apps.apple.com/us/app/display-menu/id549083868?mt=12) and with that my option of 60Hz and all Res were back. This only worked for the HDMI connection - the USBC-DisplayPort is still not showing 60Hz in the Display Menu. Oh and DisplayPort Setting of the BenQ has to be 1.1 to at least get 30Hz at HighRes - 1.2 only gives 1080p (ggggrrrrrrr)

Jan 8, 2021 2:52 PM in response to iTimC21

The more of us reporting it, the bigger the pressure to have a solution.


I started bugging @AppleSupport on Twitter and it worked as they replied and got interested in my case.


Apple don’t read these forums but they are open to help when they get a call. I was on the phone for more than a hour with Apple Support from Sydney a couple of days ago. After PRAM reset, deactivating HDR and TrueTone and SMC reset and other tricks, at least the two external LG monitors work at native resolution (4K & FHD) with decent colours with my MBP16. I’ve been said Apple knows the issue and a fix will come soon.

Jan 17, 2021 8:41 PM in response to iTimC21

I was experiencing issues with my 4k 60hz Samsung monitor- terrible UI lag and videos were laggy. connected via a J5 create usb c to HDMI cable. this is how I fixed the issue; Click option while selecting scaling in the display menu and a longer list of resolutions should appear. select lower resolution and choose the same resolution you prefer, but in "low resolution" version. this does not degrade picture quality at all I find and brought performance back to smooth and normal.

Jan 26, 2021 2:41 PM in response to iTimC21

Oh thank goodness it's not just me. I've been suffering this exact problem, reformatted on the weekend thinking something must have been corrupted and was furious to find it's still completely broken on 11.1. The display has never caused a problem through Mojave, Catalina and 11.0, but 11.1 has really screwed something. There's no consistency in when it detects it correctly and when it doesn't. SMC/PRAM resets don't fix it. Occasionally it'll detect it perfectly, and then plugging in/out another display will bork and and suddenly it thinks it's a 1080p or 1600x900 or 1280x720 max resolution screen.


Based on a comment here I dropped the displayport version in the monitor OSD and it looks like it's detected it correctly, but I have zero faith it's not just a coincidence and will screw up again next time I have to restart.


Apple, please for the love of all things good, do something about your software quality. This is rubbish and you've been on a steady downward trajectory since Snow Leopard.

Feb 5, 2021 1:34 AM in response to huuk-

As for new hardware you are right. Everything worked great before the 11.1 update so there is no reason to buy something new. BUT the software is different case.


If the system (through the bug) hides optimal resolutions with relevant frequency, there is no question to use 3rd party product that enables what the system cannnot. I am using Display Menu App since the problem occurred and I am absolutely satisfied with it. The price is extremely low for what it can do.


Yes, sometimes you have to combine it with some annoying things – turning on and off the monitor or unplugging the USB-C connector from your MacBook Pro but it works!


I am a big dreamer. But waiting for the salvation from Apple is pointless. Sorry.


(sorry for my english)

Feb 10, 2021 10:38 AM in response to iTimC21

I have the same issue now on my 16" MBP with a BenQ PD2720U monitor. Everything went wrong once I updated and then reconnected the laptop to the screen. My work 13" MBP with Catalina has absolutely no issues.


Thanks to everyone that suggested switching in the monitor menu "System - Advanced - DisplayPort - 1.4 to 1.2", this fixed the issue for now, but only when I connect with the Thunderbolt 3 cable. HDMI (both Apple display adapter and a USB-C hub) is still messed up showing a full 4K non scaled resolution.

Feb 28, 2021 11:58 AM in response to valeriotech

I had several problems with Big Sur at the start: Bluetooth mouse kept disconnecting/connecting at regular intervals; monitor not connecting via USB-C cable. Since 11.2.1 the issue with the mouse disappeared, now it looks like (at least for me) also the one with the monitor disappeared.

I still seem to have some issues with running some software installed cia HomeBrew (e.g. emacs), but I’m not sure if it is related to the OS or XQuartz...

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Big Sur 11.1 External Display Issues!

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