Freestyle LibreLink no longer working with iphone

I have been using the Freestyle Libre system for about 18 months, and have been pleased with the performance. Today, I went through the sensor replacement routine, and activated the sensor using the handheld Freestyle scanner, as usual. However, when I tried to recognize the sensor with the iphone app, could not detect the sensor. Thought it might be the sensor, so replaced it. Again, activation with the handheld scanner succeeded, but no communication with the iphone app. Using IOS 14.2. Could it be a mechanism in the iphone itself has failed?

Posted on Dec 14, 2020 7:22 PM

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Joesard

Level 1

10 points

Posted on Sep 5, 2021 11:59 PM

Just to follow up my previous post regarding this issue to confirm that once delivered the phone to apple assistance after 3 days they replaced it with a new one which is now working properly with my free style sensor. The NFC chip apparently failed.

For good order's sake you must do a full back up and after restoring the back-up to a replacement phone you will need to

re-confirm all the passwords and identity credentials that you may have - this is rather more complicated than I would have immagined after a week I still have a couple of apps needing some attention due to having forgotten initial passwords as the security systems identify the replacement phone as "a new device". So bottom line is don't hesitate and get the phone to an apple assistance store immediately.

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68 replies

Aug 5, 2021 7:24 AM in response to Robbo2995

IPhone XR max

markss

Level 1

12 points

Dec 22, 2021 8:58 AM in response to chetboomer

I actually bought a 13 mini and it works fine with the Libre. But I’ll get apple care this time.

what exactly is not working with the 13 mini?

Feenface

Level 1

8 points

Feb 16, 2022 9:46 AM in response to alabutler

I have the same problem this issue is ongoing apple clearly don’t want to know

May 4, 2022 4:21 AM in response to HappyJ1973

Thanks for this. I'll try it when I put a new sensor in.

Joesard

Level 1

10 points

Aug 14, 2021 8:05 AM in response to lofarcio

IPHONE SE 2 - Well since my last post verified once again total failure of NFC both with freestyle sensor and apple pay - luckily my trusty series 3 iwatch is still doing the apple pay activity. Another alarming issue occurred this morning the iphone SE went into BOD (black screen of death) it was fully charged and had to force boot it back into life - it was the second time that issue that has happened. Guess that I will definitely have to go for a repair/replacement which is a bit of hassle for me as the nearest official dealer/service is at Cagliari (Sardinia) at 100 km from home and will need to go there personally.

Oct 22, 2021 12:21 PM in response to Joesard

My wife has SE 2020 as well bought from Apple Store on 26/9/2020 i.e. just over 12 months ago. It shows all the symptoms described above. She does not use Apple Pay but GoToTags does not work either.

I wonder if Apple will replace it?

Aug 4, 2021 8:58 AM in response to Nobby859

What iPhone are you using

Aug 6, 2021 1:40 PM in response to Skinny-57

It’s a bug orioles I saw my consultant today and a lot of people with ironies of all ages are having the problem the past few days he said he has given out a lot of the readers that Abbott make

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Freestyle LibreLink no longer working with iphone