You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Computer account creation failed" error on fresh install of Big Sur 11.1

Hello all


Receiving this account error message when completing a fresh install of Big Sur 11.1 on a new Macbook Air M1. Read elsewhere not to enter your iCloud account details when asked to so unsure what is happening here?


Posted on Dec 15, 2020 3:51 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2021 5:07 PM

I found a similar solution and it worked perfectly. These are the exact steps I took:


1. Boot to recovery


2. Launch Terminal


3. Run terminal command: resetpassword


4. Click on the Reset Password window , then choose Recovery Assistant in the menu bar then select Erase Mac.


5. Click Erase Mac in the window that opens, then click Erase Mac again to confirm. When done, your Mac restarts automatically.


6. If you are on 11.0.1 it will automatically reboot after the erase is complete. After the reboot select wifi appears, and will prompt you for activation. When activation completes, you need to choose the option of [Exit to Recovery Utilities] which brings us back to the main recovery screen.


7. If the activation fails, make sure you are connected to the internet via your Wifi icon. 


8. Once activation is completed. You will see the normal restore options. Choose reinstall macOS Big Sur.


Credit: Blackhawkdriver (macrumors)


33 replies

"Computer account creation failed" error on fresh install of Big Sur 11.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.