Iphone 12 display causing headache and eye strain

Hello All,

I bought an iphone 12 a month back and I always get headache and eye strain after using it for just say half an hour.. my eye lens has changed just after 1 month of use and I got myself a new spectacles but the problem still exists..

Is something really wrong with 12 display.. ?? And apple is hiding it??


I tried to reach apple support but they havent called me back twice (both scheduled call).. what the ****??


Sad and extremely disappointed by iphone 12 and apples response so far...


Josby

Germany

Posted on Dec 15, 2020 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2020 9:19 PM

Yes, within two minutes of using the iPhone Pro Max my eyes/head hurt. I’ve never had this issue before. I’ve bought and now returned 3 iPhone 12 Pros. I now have an iPhone 11 in my pocket. :|


FWIW, there’s some indication Apple is aware of screen issues with some 12 Pros (e.g. MacRumors wrote a piece recently about an Apple Support memo acknowledging “tints” + “flickering”.)


My best guess: Apple developed the 12 Pro models planning on a 120Hz refresh rate—and they trashed that plan because of poorer than expected battery life (and they market didn’t require the refresh rate.) They likely went further down this battery optimization path (using PWM) than they ever have in any prior model—all the way to using PWM at every brightness level.


Test the theory in that last sentence for yourself:

Slo-mo film an iPhone 12 model next to any other (recent) model iPhone. Ensure both phones are at 100% brightness, have the same (white) web/app page pulled up, and press record for 10-20 seconds. Now tell me which one is is flickering slower. My money is on that fancy new iPhone.


I also think Apple knew more folks would have eye/headache issues with these phones than previous models but they were okay with it. And I don’t blame them. I doubt even 5% of their market has issues with PWM, but that’s not the reason I don’t blame them.


The main reason I’ve decided I don’t care either? I understand they need to make trade offs. They had enough amazing tech in these new models that they didn’t end up needing the 120Hz anyways from a marketing/sales perspective. In some ways, even if the percentage of affected users is higher, that only creates more demand for the iPhone 13–which will sport display technology eliminating all these concerns: LPTO and 120Hz+ refresh rate.


PS. Before one of you level 9ers or 10ers chimes in with, “You have a medical issue, bro. Go talk to your doctor”, I’d like to ask that you spare us sensitive snowflakes from your wisdom this time. I’m an ophthalmologist. ;)

102 replies

Feb 1, 2021 10:45 AM in response to josby176

The solutions for the time being aren’t going to make anyone experiencing this happy but it’s the truth. If possible stop using the device and switch back to an older one if the discomfort is too much to tolerate until a fix (if one is ever provided) occurs. Contact Apple and report it to any relevant organizations for your region. As elementary as it may sound absolutely visit your optometrist. Not because people are saying your problem is you and not your phone....but to have a record in case needed in the future showing approximately when the issue began (in this world you need more than you just saying it unfortunately), any diagnosis your doctor may find if any issue does exist or not...as well as to get advise from your doctor if they insist that you cease using the device immediately to avoid any permanent issues to your health. This may not get a fix quickly but if it comes down to being able to have the newest iPhone versus your health I would think I’d take the annoyance of not being able to use the latest versus suffering just to have it. Plus...and there is no guarantee to this...doing those things might help force at least a refund if you absolutely can’t use the phone and Apple can’t create a fix. I don’t pretend to know what is causing the issue for some of you but I strongly believe in exhausting all options before letting frustration overtake me.

May 22, 2021 10:05 AM in response to josby176

I got the exact same issue on my iphone 12 mini. After I reached Apple support about it, a senior customer support said that, that is not a safety issue caused by their products and I should see an eye doctor about it. However, I am all good with my other apple products like my ipad pro and my old iphone se. It's such a great disappointment for me that they refuse to have responsibility. They should warn people before selling these kinds of products like Samsung does in their oled phones. I lost my trust in Apple. I got a very expensive device on my hands which I cannot use now. How could I have known that oled screen would burn my eyes before purchasing it? Maybe they should consider implementing more eye friendly technology instead of PWM before accusing their customer about their eyes.

Aug 18, 2021 9:39 PM in response to josby176

I hope this conversation keeps going. I have an iPhone X and an iPad Pro 10.5. I can use both of them for as long as I wish without any issue. I bought and returned the new (2021) iPad Pro 11 and couldn't use it for the same reason stated here for the iPhone 12 phones. I tried looking at the iPhone 12 Pro in stores and immediately go the same feeling described here. The same feeling I felt with the iPad Pro 11 I spoke of. I feel "off". I feel disoriented. I can't concentrate on the screen. The mini LED iPad Pro didn't help me either after extensive attempts in stores.


I've been to an eye specialist just for this reason and he found absolutely no problem with my eyes. I want to look into temporal dithering as I'm curious if this goes beyond PWM. FYI, I had the same issue with the newer OLED televisions too. I had to return a LG CX. These screens make me feel very similar.

Aug 20, 2021 4:35 AM in response to QuickTimeKirk

The iPhone 11 is the last one with LCD, 11Pro and 11ProMax have OLED. I know because I had the same problem. My last phone which I’ve had for years is the iPhone 7 Plus, was excited to get the 12 ProMax and I had it for a couple of days but my eyes were hurting and I had a migraine that lasted 3 days. Went back to the Apple Store and returned it, I was sad because I really liked the 12 ProMax, I have the 11 now with the LCD screen, and I have no problems at all. Maybe in the future they will make a screen that won’t hurt my eyes.

Aug 20, 2021 4:43 AM in response to QuickTimeKirk

The iPhone 11 is the last one with LCD, 11Pro and 11ProMax have OLED. I know because I had the same problem. My last phone which I’ve had for years is the iPhone 7 Plus, was excited to get the 12 ProMax and I had it for a couple of days but my eyes were hurting and I had a migraine that lasted 3 days. Went back to the Apple Store and returned it, I was sad because I really liked the 12 ProMax, I have the 11 now with the LCD screen, and I have no problems at all. Maybe in the future they will make a screen that won’t hurt my eyes.

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Iphone 12 display causing headache and eye strain

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