Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

fitness plus not finding watch

When I start a fitness workout in Fitness+ on my iPhone, it is not finding my watch. It says "Apple Watch Unavailable". Both my phone and watch have the latest software updates, the watch is unlocked and Bluetooth is on.

Posted on Dec 15, 2020 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2020 12:06 PM

i am having the same issue. My Apple Watch is connected to my iPhone. Even all metrics from Fitness app are updated. Even if I select a fitness program, the Apple Music app is also launched and synchronized.


I have restarted both my phone and watch and is not working.


113 replies

Jan 1, 2021 10:43 AM in response to ice_cream_man_dave

I was able to get my iPhone working with fitness +


Several things were going on at the same time. Since I did several things this morning, I will share with you what I have done and maybe some of this will apply to you and maybe not.


November I had upgraded from iPhone 11 Pro to iPhone 12 Pro Max but I had not done anything with the older phone. It has been unplugged and hadn't thought anything of it until my Fitness+ wasn't working! I also have the following Apple devices in my home

    1. iPhone 12 Pro Max
    2. iPhone 11 Pro
    3. iMac 27"
    4. Mac Mini 2017
    5. Mac mini with Apple's ARM Processor
    6. 42mm Apple Watch
    7. 44mm Apple Watch (use this one mostly)
    8. iPad 7th Generation
    9. iPad Pro
    10. Home Mini Pod


The iPad Pro and the watch worked with the fitness+ with no issues and I have been using that for my workouts.


On to the steps (tried the fitness+ after each step to no avail except the very last step):


  1. Unpaired 42mm Watch from iPhone 11 Pro (previous phone)
  2. Unpaired 44mm Watch from iPhone 11 Pro (previous phone)
  3. Reset and paired 42mm Watch with iPhone 11 Pro Max
  4. Checked Home App - everything looks appropriate.
  5. Reboot iMac 27" - nothing changed
  6. Removed iPhone 11 Pro from list of devices (Settings on iPhone 12 Pro Max)
  7. 44mm Watch lost its cellular plan at this point. Reboot 44mm Watch and got Cellular back
  8. Signed out of my account on the iPhone 12 Pro Max
  9. Reboot iPhone 12 Pro Max
  10. Sign in to account once I was in my phone
  11. Opened up fitness app, but had to swipe up to completely close it. Re-opened again
  12. Whoa. Wanted me to sign up or sign in for Apple Fitness. I did, but it did not recognize the subscription
  13. Swiped up to close the fitness app
  14. Settings - subscriptions - checked on Apple One subscription (it's on trial for a month - first charge Jan 25th)
  15. Oddly, in the subscription, it reflected that I was downgraded to the level that doesn't include Fitness. Picked the $29.95 plan that has fitness. Waited a couple of minutes
  16. Went back to my fitness app and I don't remember if I had to sign in again or not, but I was able to begin using the videos and it was connected to the watch, finally!!!!!


I hope this helps someone out there. Check the subscription in your settings to ensure that you are still on the plan, despite the fact you can watch the videos on another device.


Happy New Year!!!!!!!!!!

Dec 28, 2020 10:07 AM in response to Greg Wagoner

I posted about this to Twitter and was contacted directly by Apple Support. I've been in communication with them over the past few days regarding this issue. At this juncture, they do not an idea of the cause and we we are still troubleshooting. Like other people, turning devices on and off resolved my problem but only occasionally and this is not an adequate solution from Apple. Just curious do you have any other Apple devices, such as an iPad that might be on at the time when you're having problems connected your Apple Watch to Apple Fitness on your iPhone?

Dec 28, 2020 6:57 AM in response to hugsmindy

try pinging your iPhone from your Apple Watch while on the Looking for watch page in fitness+ that fixed it for me. (I had previously reset the watch and restarted both devices, but it still didn’t work after that)


(You can ping your phone from you watch by swiping up to go to control centre and tapping the iPhone icon)

Dec 29, 2020 4:19 PM in response to hugsmindy

I am noticing the same problem and spent hours trying to overcome it, before coming here.


One thing that I have noticed, is that on my watch when I go to settings, and choose "Bluetooth", the watch is going in an infinite search loop trying to find Health Devices and regular Devices.


Shame.... because I just paid for the subscription for fitness plus and looking forward to doing some activity! I couldn't even get the videos to play at one point. Yikes!


I was able to get it to work momentarily, but the videos in the fitness plus wouldn't work. Now, nothing seems to work. I am hoping for a fix from Apple.

Dec 23, 2020 6:48 AM in response to hugsmindy

I’ve using Fitness+ successfully with an Apple Watch 5, iPhone XR, and Apple TV 4th Gen (all updated to latest versions) and PowerBeats Pro until today across cycling and yoga workouts. Suddenly today, I couldn’t approve starting the Fitness+ app from my watch, and then when I finally was able to start, I lost connection and the workout abruptly ended twice. There’s a thread on Reddit speculating that it has something to do with Bluetooth headphones. Anyone hear about anything? Tried restarting everything several times.

fitness plus not finding watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.