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Trade in

I was told to order my new iPhone 12pro max on 5th Dec to ensure delivery by 22nd. The phone came really speedy and was delivered on 8th.

the paperwork saysyou must return the trade in phone withinn14 days. I’m unable to return the trade in phone until after 25th Dec as the new phone is a gift!

what can I do?

iPhone 11 Pro Max, iOS 14

Posted on Dec 15, 2020 11:04 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2020 1:23 PM

The 14 days start when you receive the trade-in kit. Beyond that time there is a possibility that the value will change. See the following from https://www.apple.com/shop/trade-in


Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.


1 reply
Question marked as Top-ranking reply

Dec 15, 2020 1:23 PM in response to ClaireGoss1

The 14 days start when you receive the trade-in kit. Beyond that time there is a possibility that the value will change. See the following from https://www.apple.com/shop/trade-in


Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value. Recycled devices should be sent back as soon as possible, at a time that’s convenient for you.


Trade in

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