iPhone 12 PRO crashing when taking a picture

Hi,


I purchased a new iPhone 12 pro 2 months ago. From the first week I noticed that the camera app crashed after taking a picture. The problem didn't happen with every shot, on average once every 10 pictures taken.

This is what happens:

  • I open the camera app
  • As soon as I click on the shutter button the iPhone crashes. I see a black screen with a rotating gear for 2 seconds and then the lock screen.


The issue happened in many different circumstances for example when I opened the camera app from the lockscreen, when I was normally using the phone and wanted to take a picture, even when during a phone call (that the phone ended as soon as I saw the black screen).


I already contacted the customer service by Phone and they made me restore the iPhone without restoring any backup and, this wee, they made me update to iOS 14.3 but today I experienced again the same problem.


Did someone experienced the same problem?


Thank you in advance


PierQ



iPhone

Posted on Dec 17, 2020 12:10 AM

Reply

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 PRO crashing when taking a picture

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.