AirPods Pro connects but no sound and freezes apps such as YouTube

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Level 1

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AirPods Pro connects but no sound and freezes apps such as YouTube

Hello Community,

I have an iPhone 11 Pro Max with iOS 14.3. My AirPod Pro connect, connecting via iCloud and don’t give me the option in the Bluetooth settings to connect to just the phone. Once connected I cannot get any media or use for calls. Additionally when AirPods are connected apps such as YouTube and WhatsApp freeze up, volume button freezes as well. The same AirPods connect fine to another iPhone 12 and the other AirPods connect fine to my phone. Any suggestions???

iPhone 11 Pro Max, iOS 14

Posted on Dec 17, 2020 9:40 AM

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Answer 1

Top-ranking reply

MrBill3

Level 10

103,906 points

Dec 17, 2020 3:51 PM in response to muctarr224

Hello,

1) Restart your phone

2) Full reset on AirPods: Reset your AirPods

3) If they seem to be connected, but won't play, try this:

a) Open the Control Center

b) Long press on the music controls

c) Select the output option (little up-arrow with circles)

d) Select AirPods

Good luck.

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Answer 2

muctarr224 Author

Level 1

8 points

Dec 17, 2020 11:19 PM in response to MrBill3

Hello MrBill3.....AirPods don’t reset. Had tried resetting before but the light never flashes amber, just white and then green. I had tried the recommendations for pods not resetting. No luck there. Even weirder is that these same pods work on another iPhone. Arrrrrrr!!!! Thanks for the suggestions.

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Answer 3

muctarr224 Author

Level 1

8 points

Dec 17, 2020 11:08 PM in response to MrBill3

Thanks MrBill3.

About to try your recommendation. Will let you know if it works out.

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AirPods Pro connects but no sound and freezes apps such as YouTube

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