You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Won't let me reset fingerprint ID on macbook. "Add fingerprint" function not responding.

Won't let me reset fingerprint ID on macbook. "Add fingerprint" function not responding.


MacBook Air 13″, macOS 11.1

Posted on Dec 17, 2020 4:30 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2020 3:28 PM

Hello JLFH,


Thank you for using Apple Support Communities!


We understand from your post that you are unable to reset your fingerprint for Touch ID. In a situation like this reset the System Management Controller as directed in this article:


How to reset the SMC of your Mac - Apple Support


Best Regards.

1 reply
Question marked as Top-ranking reply

Dec 20, 2020 3:28 PM in response to JLFH

Hello JLFH,


Thank you for using Apple Support Communities!


We understand from your post that you are unable to reset your fingerprint for Touch ID. In a situation like this reset the System Management Controller as directed in this article:


How to reset the SMC of your Mac - Apple Support


Best Regards.

Won't let me reset fingerprint ID on macbook. "Add fingerprint" function not responding.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.