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urtzy13 Author

Level 1

46 points

Touch ID stopped working after Big Sur update

I have a 13-inch 2019 MacBook Pro that I just upgraded to Big Sur 11.1. After the restart, I wasn't being asked for Touch ID, only my password. I went into System Preferences and everything was checked. I tried restarting but that didn't help. I deleted my fingerprints, turned off all the Touch ID options and restarted the Mac. I went back into System Preference and tried to add a fingerprint, but when I click on the +, nothing happens. I can check the boxes, but once I exit the Touch ID screen and go back in, they are unchecked again. Any ideas?

MacBook Pro with Touch Bar

Posted on Dec 17, 2020 4:22 PM

Top-ranking reply

Please-HelpMyMac

Level 1

9 points

Posted on Dec 18, 2020 6:54 AM

Resetting the SMC as explained here https://support.apple.com/en-ca/HT201295 ended up doing the trick for me.

I only had to do the first suggestion....shut down your MAC and hold the power button for 10 seconds. After restarting, Touch ID worked properly.

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Touch ID stopped working after Big Sur update

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