Touch ID stopped working after Big Sur update

I have a 13-inch 2019 MacBook Pro that I just upgraded to Big Sur 11.1. After the restart, I wasn't being asked for Touch ID, only my password. I went into System Preferences and everything was checked. I tried restarting but that didn't help. I deleted my fingerprints, turned off all the Touch ID options and restarted the Mac. I went back into System Preference and tried to add a fingerprint, but when I click on the +, nothing happens. I can check the boxes, but once I exit the Touch ID screen and go back in, they are unchecked again. Any ideas?

MacBook Pro with Touch Bar

Posted on Dec 17, 2020 4:22 PM

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Posted on Mar 11, 2021 5:40 AM

I believe I finally solved the problem of, at least, my own touch-id problems.


I tried to re-install Big Sur a few times but it did not resolve the problem. However each time that I completely wiped my HD I could set touch-id up and it would keep working. But the problems came back as soon as I used Migration Assistant.

This led me to believe that some settings etc. that I could not skip from migration, were each time taken from my old MacBook Pro. That did not run Big Sur and was an Intel without T2 chip. Since Big Sur many security settings had changed and on a MacBook Pro M1 there are even security differences in the hardware.


But what went wrong I wondered. Then on this Apple support Forum some users told that their problems went away after deleting Little Snitch. And these problems even stayed away after re-installation of this FireWall module.


When I first set up the M1 computer I was struck by the fact that the FireWall was disabled by default. I thought of that as a serious fault on Apple's side. But now I thought that this might have been on purpose. Maybe my own firewall was blocking the use of touch-id. Or maybe some settings of my old laptop were imported into the settings of my new one and caused a conflict. Or maybe some apps that originally had full disc access on my old computer, could obstruct security settings on my new one.


So I went to the security and privacy panel in the system settings. I first removed all app's that had full disc acces, I had already disabled them but now I removed them from the list until the list was blank. Then I went to the firewall and disabled it. Then I deleted all my fingerprints.


I closed the system settings and with my cursor I restarted the computer.


After initial start-up the laptop stalled and a program called Recovery Assistant came up. And it started to recover the security settings. I did not do anything it started by itself I have never heard of this app before.


After restoration of the security settings, the app disappeared and the M1 started up as normal.


This morning my touch-id is still working as normal and I am pretty sure that it will keep working. I have enabled the FireWall after giving in new finger prints yesterday. But I did not enable Stealth mode.


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154 replies

Mar 11, 2021 7:09 AM in response to Peter Almere

Forget the pandemic or just the universe at large, it's my T2 16" MBP that wants me dead. I've tried everything on this forum and beyond. Fingerprint works only in the systems preference panel (to unlock the lock) but fails to appear upon boot up or after sleep. The laptop also stalls halfway on boot up -- after all resets and (multiple, now) complete re-installs of Big Surly.


The machine works well otherwise, so it's most certainly a software issue.

Mar 11, 2021 11:20 AM in response to Peter Almere

OK -- have found (by accident) a workaround to the Big Surly stalling halfway on reboot problem. In trying to reinstall Catalina -- as a way to avoid slitting my wrists -- that re-install actually failed (it couldn't find the hard drive to install the system to). In then aborting the Catalina re-install, which forced a manual choosing of the hard drive to boot from just to get the laptop up and working again, and then restarting, Big Sur loaded immediately (well, without delay).


My guess is something goes awry with a regular Big Sur install such that the controller has to do extra scanning to (eventually) see the hard drive?

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Touch ID stopped working after Big Sur update

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