iTunes backup not showing up.

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iTunes backup not showing up.

Hello, so I recently backed up my iPhone 8 through iTunes since I was going to trade in the 8 for a newer phone (12). Fast foward to the day I get the new phone and try to restore the backup, the backup doesnt show up on itunes or in prefrences, but it shows that its in my files. Any fixes?

iPhone 12, iOS 14

Posted on Dec 17, 2020 7:06 PM

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Answer 1

SnickZ.

Community Specialist

Dec 21, 2020 5:31 AM in response to tsu1

Hey there tsu1,

Congrats on getting your new iPhone 12! We'd like to help get it restored from that backup, and have a few things you'll want to confirm on your side:

We see that your iPhone 12 has iOS 14 installed, but the latest version is iOS 14.3. You can verify which version number is installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.
If you still have your iPhone 8, you can also make an iCloud backup from which to try restoring your iPhone 12. Of course, you could possibly have an iCloud backup already made, but you'd need to check using these steps: Locate backups of your iPhone, iPad, and iPod touch You may not need this, but here are the steps to restore from an iCloud backup: Restore your iPhone, iPad, or iPod touch from a backup

Take care!

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iTunes backup not showing up.

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