Among Us won't go fullscreen on new mac?!

the 11.1 Big Sur update seems to fix the issue. Make sure you computer is up to date. Might not be a bad idea to delete the app before performing the update, then update your computer, then re-install it. Try that. They need to get apps for Roblox and Among Us on the App Store designed specifically for the Mac. The M1 chip Mac mini add shows Among Us as an app that seems to be designed for it but when you go to the App Store they still don't have these mobile games set up with simple Mac apps to install. Misleading to say the least.

"Having said that, I would then - quite obviously - not blame Apple for something that a) they have no control over and b) are not responsible for"

Again you miss the point. They may not be responsible for the functionality of Among Us as it is third party software, but they are absolutely for the content of their product sales pages. If you are selling a product and advertise that your product works seamlessly with another company's app as the new Mac mini page on apple's website does, then you'd better make sure it does. If you don't, no amount of buyer beware fine print is going to save the customer trust you lose. Sorry, but putting up a picture of an app that doesn't work well on your product - and claiming that it does - is misleading and anyone with even the slightest amount of common sense would agree.

As far as you not being defensive of the company, how is it that I point out that stores don't answer phones and your only reply is to say it has always been that way.

It isn't to keep staffing limited because of the pandemic, because, as you said, it has always been the case that calls went to a switchboard. I am simply pointing out that this is a flaw that can lead to a customer not being able to get specific information about a specific store. This is a shortcoming that should be remedied and your only response is it has always been that way. That is the very definition of being defensive of poor company policy, and a poor defence at best.

Thanks, but I buy apple products for two reasons - out of the box simplicity and the ability for all devices to work together seamlessly. As a parent of multiple children who is not employed in the computer field, I have neither the time nor the inclination to speak to game developers to troubleshoot why my children are having difficulty playing one of the most popular games on the planet on a brand new apple computer that claims to be designed for it. Apple hardware is almost always more expensive, if it isn't any better or easier for people like me, why would I ever spend the extra money on it? Apple is one of the biggest and wealthiest companies on the planet, their inability to work together with outside companies to streamline their products (hardware or software) functionality with Mac OS is a huge flaw in their game and shouldn't be the customer's problem to fix. Sorry if that was a bit direct but this year's experience with Apple and the new M1 Mac mini has not been a good one. Most issues resolved now but it required nothing short of a herculean effort to get the thing to work the way I thought it would.

99.9999% of customers do not care about or even read software licensing agreements. They purchase the product because they expect it to work as advertised without getting computer science degrees. You are thinking like a lawyer and an engineer - not a customer. The genius stroke of Apple was Steve Jobs' recognition, way back in the 1970's, that for every one person who wanted to construct their own personal computer, there were tens of thousands who just wanted to enjoy playing on one without learning to solder a circuit board. Simplicity is everything to the customer. It was the foundation of Apple's return to prominence. Pull it out of the box, plug it in, type your name, go.

"Your mentioned game is third party software, not an Apple device. So it is the developer's responsibility."

You are correct, it is third party software. But if it doesn't work well on the product you are selling, don't advertise that it does.

The picture on the new Mac mini sales page includes the app Among Us and yet there is not even an app for Mac on the app store. Do you know how much the customer cares whether this is the shortcoming of Apple or the App Developer - not at all. And if Apple is going to brag about how easy it is to play these games with the new M1 chip, then I dare say they might want to make sure they have a functional app designed specifically for Mac before advertising they do.

"If you will take the time to read the SLA which you agree to with every install or update, you will note that any software is YOUR responsibility"

"YOUR" in capitals no less lol. You are correct, the document is legal and binding. It is my responsibility. But with four children and a busy career in field quite separate from video game development I dare say Apple employees are far more qualified and adept at verifying the functionality of software of their products than I am.

Furthermore, the fastest way to lose customers is to talk about fine print after they have purchased your product and been disappointed with its performance.

I don't expect every app to work flawlessly on OS, but I hardly think it is a big ask to one of the wealthiest companies on the planet to have enough personnel to ensure that a game that has its own line of toys and clothing at Walmart works on their OS as advertised. Here's another radical idea - if Cannon is slow to work with updates, appoint a team of employees to rectify the problem by working with Cannon, and - if it persists, include a page of recommended 3rd party hardware (printers, etc...) that has been verified to work well on OS, leaving the delinquents off it.

Since you are so defensive of the company here is another one for you, I called an apple store to find out what in store services were being offered during the pandemic. No one answers the phone - ever. I called apple customer service and they could not answer the question, nor could they get a hold of anyone in the store - even though it was open. They had know way of knowing what was going on in their stores and no way of contacting anyone in store to find out!

I don't know if you've ever been to an apple store anywhere in North America but it is almost invariably the busiest store in the mall. A busy day might see multiple hundreds of thousands of dollars worth of products moved through any given location and yet, apparently it is too much to ask that a single person at 15 bucks an hour be dedicated to answer the phones. I get it, they would get incessant calls about inventory. They would have to redirect people all the time, and most information is available online. But store specific information is often not updated promptly and there are many customers who would prefer to speak to a person at the store directly before getting in the car to drive perhaps an hour or more. And at 15 bucks an hour in a store generating that kind of revenue, who cares?

My experience with Apple has always been positive. That is what is so disappointing. This year it has been terrible and it has nothing to do with the pandemic. Apple is still an amazing company with wonderful products. Apple Arcade is a blast. The lyrics bar in Apple Music is absolute genius and the mini is the best computer in the world for a family with a small child that would destroy a laptop or desktop (hide it in a closet and use a cheap tv). But the gap between Apple's hardware and the competition is getting smaller, and the best way to make sure content revenue grows is to make sure that Apple's hardware is the easiest to use on the planet as it has always been. Pretty boxes are cool, perfect ease of use is cooler.

No you are not a poor communicator and no I am not misinterpreting what you say. You simply refuse to acknowledge two things:

1. If Apple advertises an app works on one of its products, then it should probably make sure it actually works as advertised. Pretty simple. No sla required.

1. If you own a store, it's probably a good idea to have someone there to pick up the phone who actually knows what's going on in the store. And no the pandemic is not an excuse because this was an issue long before covid.

These are not difficult concepts to understand and yet you have confused the matter by discussing licensing agreements and common switchboard practices instead of simply admitting that in these instances the company missed the mark. Your refusal to admit as much could be a case study in clear topic avoidance to cloud judgement. If you are not defending apple, then simply admit that the company fell short in both these respects: if you advertise something, it should be true. If you have stores, you should know what's going on in them. Simple.

No you are not a poor communicator and no I am not misinterpreting what you say. You simply refuse to acknowledge two things:

If Apple advertises an app works on one of its products, then it should probably make sure it actually works as advertised. Pretty simple. No sla required.

If you own a store, it's probably a good idea to have someone there to pick up the phone who actually knows what's going on in the store. And no the pandemic is not an excuse because this was an issue long before covid.

These are not difficult concepts to understand and yet you have confused the matter by discussing licensing agreements and common switchboard practices instead of simply admitting that in these instances the company missed the mark. Your refusal to admit as much could be a case study in clear topic avoidance to cloud judgement. If you are not defending apple, then simply admit that the company fell short in both these respects: if you advertise something, it should be true. If you have stores, you should know what's going on in them. Simple.

The only thing there was no need for was your input from the beginning. My very first response pointed out that the problem had been solved. So you are right, I don't understand your role here.