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The new Macbook Air (Big Sur) won't recognize my Kobo ereader. It is recognized by my old Macbook Air running High Sierra. Kobo's advice was to reset the reader which I did but no difference. Has anyone experienced this and hopefully found a solution?
MacBook Air 13″, macOS 11.1
I have two generic USB hubs of the same style by different Chinese companies and they both work for this purpose. Here's the first one I could find in my order history:
https://smile.amazon.com/gp/product/B086ZG7SQ3/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
I have two generic USB hubs of the same style by different Chinese companies and they both work for this purpose. Here's the first one I could find in my order history:
https://smile.amazon.com/gp/product/B086ZG7SQ3/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Hello 1njm,
Welcome to Apple Support Communities. It looks like your Kobe E-reader is not recognized by your Mac after updating to Big Sur, and we'd be happy to look into this with you.
Let’s start by resetting SMC and NVRAM. These have easy resets (you will not lose any information):
How to reset the SMC of your Mac
Reset NVRAM or PRAM on your Mac
Also, check out this helpful link:
We hope this information is useful. Kind regards.
Bought a new mac book air. And on that one the kobo reader is also not working.
Updated the kobo the kobo software.
And done the instructions above just in case.
But it is still not recognized.
greets Ria
Thanks for this, but both these articles clearly state that they are for computers with Intel chips and the new Airbook has the Apple M1 chip. Is there any similar process for the new computers? From the message from Ria, it seems like I am not the only one with this problem.
Dear Apple,
same problem here. My kobo ereader and the kobo ereader of my husband are not recognised by my Mac Airbook with M1 chip Both are recognised on my old Macbook Pro (2011).
It seems to be a problem with MacOS Big Sur? Hopefully you could provide another solution?
Best regards,
Liselotte
I am getting a similar issue. After resetting SMC and PRAM/NVRAM my Kobo Touch is recognized. However, now when I borrow a book from my library using Adobe Digital Editions, I get an error on my Kobo that says “Your reader is not authorized to open this book”. I have tried re-authorizing the Kobo and that doesn’t fix the issue. I have tried re-authorizing the computer and that doesn’t fix the issue. I have even tried a factory reset on the Kobo and that doesn’t fix the issue.
Is there another fix for this?
Thanks
Chris
Hi Chris. Does your Mac use the M1 or Intel chip? If it is the new M1 chip, can you tell me how you rest the SMC? All the articles that I can find are for the Intel chip so I haven't been able to try that yet. Thanks, Nancy
I was having this same issue when trying to connect with a USB-A to USB-C adapter (my go-to solution when I'm just using a single device). I tried everything mentioned here to no avail.
However, I just discovered that I am able to connect through a USB hub, which I frequently use anyway on account of the fact that we only have two ports. This is on a brand new 13" M1 MacBook Pro - USB hub, perfect connection every time - my Libra shows right up.
Hope that helps!
I just had success with a Satechi USB hub (https://www.amazon.ca/Satechi-Aluminum-Multi-Port-Ethernet-Pass-Through/dp/B075FW7H5J?ref_=ast_sto_dp) I was NOT successful with a cheap amazon basics USB-C to USB adapter.
I picked up a Satechi USB hub (different model) at a local store and the Kobo now is recognized by Finder. My local computer geek said something about it being common for computers to see e-readers as old technology and not want to deal with them. Apparently the hub confuses them and the connection goes through. How is that for a highly technical problem description (mine, not his!)
Issue indeed solved by using a multi port USB-C hub with USB2 connections (and other things like HDMI, ethernet, ...) - not sure what the root cause is though.
If someone could tell more about the actual reason of the issue?
Using a simple dongle converter USB-C to USB3 does not work either.
Also having the same issue when connecting to a MacBook Pro 16" with MacOS Catalina.
Issue appears to be related to USB3/USB-C - not OS.
Yes, see above....
Using an USB-hub with USB2 instead of USB3 connections worked.
So do not use a simple conversion dongle between USB-C and USB-3 - it needs to be a multiport USB hub with (black, not blue) USB-2 connections.
I'm having a similar problem with my Kobo Aura One and M1 Macbook Air running Big Sur. The device will connect, charge, and show in in the Kobo app, but doesn't appear in Finder.
Thanks for the reply Nancy. We have a 2.3 GHz Dual-Core Intel Core i5 processor.
Thanks
Chris
Dear Apple,
could you please respond to our questions?
Beste regards,
Liselotte
Kobo E-readers and Big Sur?
