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I got the latest update for my Macbook Air "macOS Big Sur" and for some reason when I try to open my assignments for school in the pages app it just forcefully shuts down and I get a pop up on my screen saying that something occurred unexpectedly and that I can try reopening the app. I also tried to restart my mac but the same issue keeps happening. Has anyone experienced the same?
MacBook Air 13″, macOS 11.1
hi Anita,
here have been several reports of similar behaviour since the recent OS upgrade.
Your next step is to restart your MacBook into Safe mode.
Choose restart in the Apple menu, The Mac will close all open applications, then shut dows. Shortly after getting to the dark screen, it will restart.
Press and hold the shift key as soon as you hear the startup chime. Keep Shift pressed until you see the Apple logo and a progress bar under it, then release the shift key and wait for startup to complete.
This will take longer than a normal startup as the OS calls several extra cleanup' routines. You'll also nice a degradation in video performance during this session.
When you see the log in screen, sign in as usual.
After signing in, you can try opening Pages and opening a document, then close the document and, pages, and do a normal restart.
More information regarding Safe mode is available here.
Regards,
Barry
hi Anita,
here have been several reports of similar behaviour since the recent OS upgrade.
Your next step is to restart your MacBook into Safe mode.
Choose restart in the Apple menu, The Mac will close all open applications, then shut dows. Shortly after getting to the dark screen, it will restart.
Press and hold the shift key as soon as you hear the startup chime. Keep Shift pressed until you see the Apple logo and a progress bar under it, then release the shift key and wait for startup to complete.
This will take longer than a normal startup as the OS calls several extra cleanup' routines. You'll also nice a degradation in video performance during this session.
When you see the log in screen, sign in as usual.
After signing in, you can try opening Pages and opening a document, then close the document and, pages, and do a normal restart.
More information regarding Safe mode is available here.
Regards,
Barry
My "pages" app keeps closing.
