Can't hear received calls on iPhone 12 Pro Max

After a few months respite from this problem, it is back. As per all the others, a Pro 12 Max. Highly embarrassing using this phone as a business phone, when all I can do is let my clients ring me, try to answer (they can never hear me, or me hear them), and then ring them back. This is a joke, and has been happening intermittently since I purchased the phone when it was first released. How about a proper acknowledgement from Apple that there is a problem with the phone and a real and lasting solution? Or, even better, a full refund? Many people are all be having the same problem. It is not as if it is isolated, or user error.

i’m having the same problem on my iphone 12 pro max. i can hear facetime calls and they can hear me, but when i make a phone call they can’t hear me and in can’t hear them. i just got this phone about 5 months ago. i’ve tried turning off my phone but it doesn’t do anything. i can still hear videos through the microphone. i need help.

I paid for my phone outright thinking iPhone 12 Pro Max was great but when I receive calls I can’t hear people I have to hang up restart my phone n call them back. It’s getting embarrassing now and Apple really need to fix this issue. So many people having same problem tried all their try fix hints nothing works. Hopefully Apple can help grrr

Ever since update to IOS 14.5 I've been experiencing exactly the same issues described, updated last night to 14.6 and still the problem persists. I have tried multiple fixes, reset network settings etc , this is highly frustrating as like many i use my phone for work business calls. Come on Apple sort this mess ou.

Yep mines still tyhe same my Telecom people saying its something to do with Apple not the the phone service. Im stumped but getting angry now as also now my phone is muffled and cutting in and out when i speak Apple need to do something !!!!! Cant just be my phone its brand bloody new :)

I have been to Apple four times and also did the online and phone trouble shoot. Apple will not admit that the 12 has a problem

I have done the new sim card that did nothing . I did everything they said and the phone still drops calls and people cannot understand you.

I went and bought an 11 because the 12 is useless for business and they would not take it back.

This will be my last apple phone as they no longer support their product

Hi!

I need help with my IPhone 12. I received the phone from Globe Telecom

last Jan. Upgrade to IOS 14.6. Almost every time I make a call or receive one, I cannot hear the other line. It sounds garbled like there is an interference.

It’s already becoming a nuisance that I can’t use my phone to call someone. Is this a software or a hardware issue? I can’t remember my phone being accidentally dropped.

Anyone having the same issues? What can I do?

I totally agree Apple should be held accountable for these issues and its about time they sorted it out for everyone. Ive put up with it for too long and sick of people complaining about my phone. My son said he will never use apple again hes jumped ship to Samsung and im seriously thinking the same

I’m having similar problems. I have tried all the troubleshooting steps listed on this thread and they don’t resolve the problem.

It’s obviously a software issue and obviously Apple’s fault. Like all big corporations these days they won’t admit it and they won’t give your money back. There is no redress and they don’t care.

Apple clearly know about this issue. I’m sure they are working to fix it as well. But in the meantime they won’t admit it exists and won’t help any users.

This is the behaviour of a greedy, deceptive frightened child. We’ve all paid a lot of money for our phones and we deserve better treatment.

I have tried everything given by others in this thread, and nothing works consistently. This iPhone 12 Max Pro is my first Apple device, I’ve had it approximately three months, and I loved it until this problem started. Now I’m having buyer’s remorse, seeing that, looking at the dates of complaints in this thread, this is a long-running Apple problem. Can Apple do no better than this, really?! If there is a permanent solution to this issue and not a temporary fix, can someone please post it here? Many thanks in advance!

This problem will come back again. Happened to me as well. I tried the same fix but it keeps coming back.

Yes!! This is disappointing Sukhi! Do you often reset network settings and reboot the device?

I’m having the exact same issue, at first you couldn’t hear the phone ring and now this.

I’ve had the phone for a week. At this point I prefer my old XR.

regards

Aviva