Why does my account keep getting locked? I’ve looked through everything and there have been no new downloads or purchases made. Only my device is set to my Apple ID account. I’ve had to change my password multiple times already.
What’s going on?
I have this too. It's a bug. At first I thought it was someone who knows me and was trying to lock my account on purpose repeatedly. Now I think it's either an iOS 14 bug, or Apple being victim of Russian/Chinese hackers and they don't want to let us know and come clean about what's going on.
My iCloud account keeps being locked every other day for over two months now. The service is just not fit for purpose anymore. Coming from the wealthiest company in the world, it's pretty appalling.
Each time, I have to log back in on iPhone, iPad, Mac and Apple TV. And for each device I have to log back in to the App Store, iMessage and FaceTime. That's like entering the password 12 times, plus 2-3 times more for unlocking the iCloud account via email. 15 times!!!
Apple should be ashamed of such a poor security process. It shows it's so poorly built that they don't know what they're doing. A normal users shouldn't have to unlock their account nearly 50 times in 2 months without being told what's going on. Multiply that by 15 times having to enter the password and that's over 500 times of re-entering the password for this broken iCloud service!!! Complete madness.
I've spoken to Apple Support extensively and they were useless. Nothing they suggested fixed this issue. I bet they don't have a clue what's going on because the issue is much more serious, and copy pasting useless Apple support articles does not help in this case.
Your experience is exactly the same as mine and you are so spot on on every aspect. My iCloud account and service was fine for the last 10 years... until November 2020.
This thread now has 600 "I have this question too", and I'm sure the amount of people affected is in the thousands. The thread was viewed by 13,766 people.
I was on the phone for almost an hour too and pretty much begged for the support advisor to help escalate this to senior iCloud engineers and restore normal service once and for all.
But like you, I believe Apple is fully aware of this issue and may even have created it in order to push obsolescence on older devices. Some of my devices are indeed older as well, but some aren't. And I get locked out on all of them...
It is really sad that, since November 2020, we have to live with the constant fear of Apple mishandling our sensitive personal data and deteriorating the iCloud service and our enjoyment of the Apple devices we purchased.
I have been locked out of my apple ID for 22 days now. The automated recovery system keeps stalling so the 20 hours has been restarted countless times. The advisor does not get back to me and I am still waiting for the promised engineering people to speak to me. I have had to turn off all of my devices so I am unable to work, check my banking, see if I have been hacked, work my security system, etc. It is ridiculous.
Massively frustrating for sure. For a company who's tag line is 'it just works' it sure is comical at this point. My frequency of lockouts has reduced to maybe once bi-weekly at best and once weekly at worst. I was considering purchasing a new MBP and a phone, but to be frank if Apple can't sort this issue out in over a year or can't be honest and tell us the real reason this is happening, then I'm not so sure Apple should get my hard earned. I moved all my personal machines over to the Apple eco-system 20 years ago due to my frustrations with Windows. I'm starting to feel the pull of the dark side once again!
I have this. I suspect Apple are trying to force me to use two-step authenticity by rendering the standard password inoperable. It is very annoying. Is it getting sorted?
My iPhone 6S now seeks to force me to use 2FA with iMessage. Since when? Stop bullying me Apple 🤬
Same annoying issue here!!
I have this as well! I've changed my passcode and did the Malware bites, but nothing! I've had to do it several times and I don't know why! At least I'm not the only one with the issue!
Thank you for that information as I thought you did have a 2 week time frame. Sort of a recall now that they stopped doing that. To me, you should be free to turn it on and off at whim.
same with me its really annoying that it keeps locking my account for no reason.
Mine has been getting locked every day or 2, I noticed today it was re-locked soon after signing into my iphone 6 on ios 10. I keep it on 10 to allow my 32bit apps to still work.
Interesting. I'll try this next time it pops up.
I am sorry to hear that. I still haven't been logged out since I started doing that. I just continue to cancel the login prompt on the device.
Moment I enabled 2-factor it stopped so pretty sure it’s literally a way to force it which is not cool since it is really just a pain in the *** to have.
I did and they didn’t know why....it’s why I posted the question on here....
I enabled it and the problem magically stopped. I have not had it happen in a couple weeks now so I’m thinking it might actually be a factor.
Account keeps getting locked for security reasons and requires me to change my password constantly last couple weeks
