Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV 4K 14.3 No longer plays music vids full screen

I have some music videos I've download over the years that I have on my MacBook Pro, and use the 'My Library' function on Apple Tv to play them on the big screen. I now have some very odd behavior happening....I start playing the 1st video, and it plays fullscreen. If I skip to the next video via the remote, it plays in a small box in the center of the screen. If I go backwards to play the 1st video (which was originally full screen), it is now also playing in a small box center screen. I think the only thing that has changed since last time I played videos (when they all were full screen) was the move to 14.3. Can you let me know how to solve?

Apple TV HD, tvOS 12

Posted on Dec 21, 2020 8:33 AM

Reply
56 replies

Jan 26, 2021 10:47 PM in response to bouchbre

Same bouchbre. I was excited to see the update because I was sure there would be a "quiet fix." No dice--took just two videos to figure that out. At the very least Apple should provide a way to roll back to the last working version. I haven't noticed any new useful changes. A couple of versions ago there were titles added to the corner of the music videos, which I thought was interesting, cause nothing ever changes in this section and then it was broken.



Feb 4, 2021 6:06 PM in response to Krispy_

I tried contacting Apple Support AGAIN, and they are still not acknowledging this as a 14.3 bug.

They made made me do a full reset (that made no difference, surprise, surprise) and made me provide lot more information, systems logs, video of the problem, etc.

Can anyone who has contacted Apple Support and received assurances that this is a known bug provide any kind of reference number?

I'm just not convinced anyone at Apple is really working on this issue.

May 3, 2021 5:09 AM in response to Alan_messenger

Yes it worked for me. Not in front of my Apple TV now but from memory it was in General, System, software updates or something similar. Mine was set to update automatically but was still on 14.3 so I updated manually to 14.5. Next playlist I played was all in full screen. Although I did have an odd experience when I went to another playlist later and the screen started to flick through the tracks very quickly in the old odd middle of the screen format but without actually playing them. I resolved that by pressing menu a couple of times then going back in to it. Worked fine after that.

Apple TV 4K 14.3 No longer plays music vids full screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.