Issues with the cellular network of my new iPhone 11

Question

Issues with the cellular network of my new iPhone 11

Hi y'all!

Some instances after I receive or make calls, my phone wouldn't be able to connect to the internet (although it says that it's connected to 4G) for unknown reasons. It's until I switch off and on the mobile data icon only I get my connection back.

I've called apple support and I've did multiple resets even using iTunes on my computer. But sadly I couldn't find a solve to the issue. Is anyone else encountering the issue?

iPhone 11, iOS 14

Posted on Dec 21, 2020 8:28 AM

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Answer 1

jdo_apple

Community Specialist

Dec 23, 2020 1:59 PM in response to ChampyDeLemaoGuy

Thanks for reaching out ChampyDeLemaoGuy,

We understand you're having issues with your internet connection following a call, and we'd like to help.

We know you mentioned working with Apple Support. If you haven't yet tried the steps n the following page, we suggest following the guidance outlined here: If you see No Service or Searching on your iPhone or iPad

If the behavior persists or reoccurs, continuing with an Apple technical expert will be the best path forward. You can reach Apple Support for help, here: Contact Apple Support

Cheers!

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Issues with the cellular network of my new iPhone 11

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