With a slightly higher CPU load (during the game), there are repeated restarts, pink stripes appear on the black screen. I cannot interpret the reports (they are identical, see example below). The problem does not occur with the same load on Macbook Air 2015 (Football Manager 2020 game running via Epic Launcher and Chrome). Big Sur 11.1.
MacBook Air 13″, macOS 11.1
Hi all, lowering memory usage (from around 7GB closer to 6GB, of 8GB total) by closing safari tabs and some (e.g memory) resource hogging app's , e.g Spotify, resolves this issue for me. Apple needs a more elegant way of doing this, e.g low memory warning, unless this is actually a bug in macOS or M1 hardware.
BTW, I can now use an extra monitor memory again without KP's. Although not using an external monitor requires less Vram used (from main Ram) which may resolve the issue instead (but didn't for me, without closing app's).
They are notorious for blaming the issues and countless others on third-party apps....even though many are partners of theirs. This random reboot issue occurs with far more than just games. I don't use a single game app and it happens just as often on my 2nd MacBook Air M1! Apple is not resolving this issue. I've been trying to urge them to fix it for about six months now. They are well aware of the issue.
Same / similar issues here. I'm really disturbed to see how long these problems have been unresolved.
I bought an M1 MacBookPro in May and it had several kernel panics a day. A technician at the Mac shop in Covent Garden London tried to pass it off as something I had added to the setup (not the case - based on evidence of crashes). He then said 'oh - it's only happened once, it won't happen again' - again, based on no evidence - and despite the fact it had happened several times a day. In fact, he told me to just 'switch it off and on again' as though that was a sufficient response. A huge waste of my time.
After I spent more time talking to the technicians online, Apple eventually admitted the machine probably had a hardware fault and sent me a new M1 by advance return. It ran for three weeks without a hitch but has just had the same problem again. I can't think of anything in the setup or usage that has changed. This really undermines my confidence in the machine. I work with live performance so can't risk having a machine that's so flakey it spontaneously crashes for no apparent reason. I've spent so many hours installing and reinstalling software - I can't bear to go through this all again, and get the run-around from Apple again before they come up with a fix.
Today's kernel panic seemed to be related to power management. A message came on the screen after the system crash saying the machine was going into power management mode (despite the fact it's fully charged and operating noything more demanding than a hard drive that works reliably on every other machine).
I'm also using a Dell screen. Have tried it on HDMI and DPI. The latter won't work at all. I bought this machine expecting to use it with my recent monitor as it clearly states on the Mac site it supports an external monitor.
Do you think it's time to give up on the M1 and wait until they release a setup that's properly tested and debugged? This machine is clearly not fit for purpose.
Hmm....I was advised to do an SMC reset a couple of times on the phone. And run a diagnostic test. This was for the first M1 MBP which Apple eventually replaced. And the replacement has already exhibited a similar Kernel-panic. So am now not sure what to do. It does feel as though shared, systemic problems with these machines are being treated as 'one-offs' as each of us calls in.
If I send the second back I have no machine to work on. My previous machine (which worked for 6+ years without a hitch) was from 2014 - it's great but is in poor shape now, due to lots of touring, and it can barely keep up with latest software. I didn't buy an interim machine as the butterfly keyboard issue was a deal-breaker. I thought the M1 was the model that could be my workhorse for the foreseeable but based on evidence, that's far from the case. The M1 is fast becoming the piece of kit that's so flakey, it's making me nervous about the next live show. Which means it's not up to the job.
Are there any engineers from within Apple on this forum?
Given the amount of unpaid beta testing I think I'm doing at the moment, would it be okay to hang onto this model, on the understanding it's defective, then do a straight swap for the next iteration, which will hopefully have ironed out these serious issues?
If that doesn't sound like a goer - a serious question: What's the best Microsoft-ready alternative? I have so many projects with deadlines. I'd desperate for a way around this.
...I hope that doesn't sound snarky - am genuinely trying to lay out the issues and weigh up my options here before warranties run out. If you're a live performer, the last thing you need is a machine that spontaneously crashes and reboots. If there's an honest admission something is awry with the M1 and a hardware fix is forthcoming with a month or so, then I'll keep it and/or wait for a swap it for the replacement that does work. Otherwise, I may need to jump ship now.
Hello everyone
I heard back from the senior support technician today. First thing he mentioned is that an update 11.5 appeared today and to try it for a few days in case it fixes it. Definitely worth a try!
No other useful info - in fact, the engineers he spoke to in Apple asked if I had put something magnetic on the outside of my computer (!). He thinks, quite honestly, they'd got me mixed up with another enquirer. That's reassuring - otherwise I was half-expecting the next question to be 'have you been dabbling in witchcraft?'
Once again I asked if he or the engineers were now willing to conceed this is a widespread problem - in at the very least a batch of M1 machines. And not down to a single issue on a single setup.
I asked him for the third time to send my question up the line to the Apple engineers. I said some transparency about this issue i.e. an acknowledgement there's a fault (hardware or software), they haven't fixed it yet but are working on it - would go a long way to reassuring people. At the moment, we're all getting the run-around and being treated as isolated cases or people who are using things they shouldn't on their machines - there's a breakdown in trust.
If any in-house Apple engineers are reading this - apologies if I've missed that above (I rarely use this forum) - a note from one of you acknowledging the pink screen kernel panic in on your to do list would be really welcome. Thanks!
"It seems Apple isn't making this a priority to fix."
Or they can't fix it. The tech at my Apple Store had seen the issue with other M1 Macbook owners and told me I can wait for a firmware update to fix it or I can get my money back. However, he added that such a firmware update would be 'miraculous'.
I have had a new M1 since March and had no issues until about a month later. I've been using an old Hanns-G monitor and thought maybe these new chips aren't happy with older monitors. So I purchased a Samsung 34" Ultra-Wide instead of running a dual monitor hack with the adapter, thinking this will be the best solution. Laptop ran great for weeks but started crashing again randomly. Always seemed like when I was hitting backspace (coincidence?).
I setup an appointment with a nearby authorized retailer whom couldn't duplicate the concern after having it for 2-3 days. I recommended to send it to Apple regardless where they replaced the logic board and shipped it back. Seemed to be working great for about another month then again, crashing. I just got it back today from Apple's repair facility where they replaced the logic board for the 2nd time. I'm hoping the new logic board in conjunction with the latest update will stop this issue as it is interfering with my work.
I may be the only person that had Kernel Panic with Intel Mac. I bought 2.0GHz Intel Core i5 Quad-Core Processor with Intel Iris Plus Graphics, 1TB storage at the end of April from Apple Store. Then I used the Intel Macbook Pro and connected with BenQ monitor using Mophie USB-C to Mini DVA that I bought from Apple Shop. After that, I kept having Kernel Panic almost every week and sometimes, it happened without connecting to anything! After frustration, I went to Apple Store and got it replaced with M1 Macbook but it still keep having the same Kernel Panic. So I do not think the issue is related to M1 Chip only.
I have switched from an HDMI cable and the Apple Dongle to USB-C -> Displayport. With the same LG Monitor. No I wait to see if it the panic will still happen.
Getting this is this HW issue, bought new Macbook air M1
Hey Jeffrey, I've looked back through this thread but can't see that iMac post - were they connecting to a second monitor?
Calmly ask to speak to Customer Relations when you call tech support.
Yeah, mine crashed once on Big Sur without an external display too. Strange, huh? Perhaps you should try M0nter3y too?
Version of OS?
Since updating to 11.15.2 newly two weeks ago the problem has been resolved for both my wife and myself.
Does it ever crash if not connected to the Internet or syncing with other devices?
Any HDMI or USB-C dongles connected?
Is it using HDMi?
Does it have another connection type like VGA or DVI?
Macbook Air M1 - kernel panic
