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Unable to Use Apple Fitness App on iPad 7th Generation

Since the launch of the Apple Fitness, I am unable to launch the fitness app from my iPad. Like many others, here I keep getting the error message that my iPad cannot locate my Apple Watch SE.

Apple Watch SE, watchOS 7

Posted on Dec 23, 2020 8:20 AM

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3 replies

Dec 25, 2020 7:43 AM in response to Soulsurvivorla66

Greetings Soulsurvivorla66!


Looks like you are having some trouble with Fitness+ losing connection with your Apple Watch when starting a workout. We want to help! Start with updating those devices with these steps: Update your iPhone, iPad, or iPod touch, Update your Apple Watch. Also check to make sure both devices are signed into your Apple ID as well: Sign in with your Apple ID.


Have a great rest of your day!

Dec 25, 2020 3:01 PM in response to mario49

Hi Mario,


Thank you for your reply. However all of the steps you've recommended were steps that I had already taken to resolve the issue I'm experiencing. (My app store user ID and password pre-dates iCloud. So it's different from my login credentials fro iCloud.) On all my devices I am logged into the correct account for both. Additionally, I logged all of my devices out of the iCloud and the app store. I wiped my 7th generation iPad and reinstalled the OS downloaded from Apple rather than from a backup. I was able to launch a fitness routine off my iPad for 24 hours before it reverted back to not being able to find my Apple Watch. At this point, I will cancel my subscription to Apple Fitness given the difficult of trying to make this work. Since the 14.2 IOS update, the sound notifications have stopped working on all my devices unless I turn off my iPhone. Clearly this is a software bug given how many other users have reported similar issues with Apple Fitness and the most recent IOS/iPadOS updates.

Dec 26, 2020 9:03 AM in response to Soulsurvivorla66

Soulsurvivorla66,


We appreciate you following up with us and can definitely understand where you are coming from in wanting to get this issue taken care of. In this case we recommend reaching out to our direct support for more assistance: Get Support. We are confident they will be best equipped to help find the best resolution for these issues.


Take care!

Unable to Use Apple Fitness App on iPad 7th Generation

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