Face ID won’t work on a locked note

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Level 1

5 points

Face ID won’t work on a locked note

iPhone 11, iOS 14.2

I have a note on my notes app that’s locked. I’ve always used the Face ID to unlock it. As a result I forgot the password.

But now it won’t let me use the Face ID to unlock it.

I have used the hint and still no luck.
Face ID on notes is on.
I’ve changed the password and it works for a random one I made. ** The random note I made with a password didn’t ask for the pass but straight to the Face ID.

Anyways thanks for the help!

iPhone 11, iOS 14

Posted on Dec 23, 2020 10:07 AM

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Answer 1

Top-ranking reply

Chris0107

Level 9

51,929 points

Dec 23, 2020 10:15 AM in response to Mari6214

a locked note can only be opened with the password that was used to lock it. Face ID is then a convenience to unlock them each time. There are some things that would require you to re-enter this password such as resetting Face ID.

If you cannot recall the password used to lock that note, you will not be able to access it's contents

How to lock notes on your iPhone, iPad, and iPod touch - Apple Support

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Face ID won’t work on a locked note

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