You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dodimac Author

Level 1

9 points

appletv and netflix

having issue after last appletv update. netflix constant freezing and get error message :

"A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information. error #11800"

spoke to netflix - they say it's connectivity issue with internet provider. Spoke to Spectrum - they say it's a Netflix issue. i now believe it's Apple tv. Tried all suggested fixes, unplug, reboot, restart and reset. Tried plugging in same appletv with other tvs - same frustrating issue - need resolution - not willing to purchase another appletv. TV is Vizio approx 4 years old.

Posted on Dec 24, 2020 8:38 AM