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User profile for user: Kelleysstuff
Kelleysstuff Author
User level: Level 1
8 points

iphone 12 pro incoming calls

I just received an Iphone 12 pro I am not receiving incoming calls. I can make outgoing calls but can not answer anything incoming. I have checked all of the help suggestions - airplane mode - do not disturb etc. I receive texts and can make outgoing calls


iPhone

Posted on Dec 25, 2020 2:13 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Dec 25, 2020 2:57 PM

Since you have stated that you have tried everything then the only thing left to do is to contact your carrier and inquire about incoming calls. Do any of the incoming calls get to voicemail? I am going to list the things to double check below and you may have checked them all however in case you missed something then here they are:


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Dec 25, 2020 2:57 PM in response to Kelleysstuff

Since you have stated that you have tried everything then the only thing left to do is to contact your carrier and inquire about incoming calls. Do any of the incoming calls get to voicemail? I am going to list the things to double check below and you may have checked them all however in case you missed something then here they are:


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.


Axel F.

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iphone 12 pro incoming calls

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