MacBook AIr (2017) crashes randomly and only restarts once I plug it in.
MacBook AIr (2017) crashes randomly and only restarts once I plug it in. It still has plenty of battery life.
MacBook Air
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MacBook AIr (2017) crashes randomly and only restarts once I plug it in. It still has plenty of battery life.
MacBook Air
Hi orchid_woman,
Welcome to the Apple Support Communities!
We understand you're having some trouble with your Mac. In order to help us to isolate this behavior further, can you provide us some additional details about the experience you're having?
Does your Mac shut down unexpectedly or stop responding?
Does this happen when you're working on anything specific?
Do you see an alert when this happens? If so, what message do you see?
We look forward to your reply.
Cheers!
Hi!
It shuts down unexpectedly with no warning. It responds perfectly up until the crash.
I've noticed it happening a lot while I'm in zoom or Microsoft Teams meetings but also while watching YouTube and doing anything else so it's fairly random.
No alerts appear before the crash.
Thank you!
Is your battery condition 'normal'? Hold the option key and click on the battery icon in the menu bar.
It says service is recommended so I'm assuming I need a new battery.
Correct, you need to have Apple replace your battery.
MacBook AIr (2017) crashes randomly and only restarts once I plug it in.