You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook AIr (2017) crashes randomly and only restarts once I plug it in.

MacBook AIr (2017) crashes randomly and only restarts once I plug it in. It still has plenty of battery life.

MacBook Air

Posted on Dec 26, 2020 9:53 AM

Reply
5 replies

Dec 28, 2020 11:21 AM in response to orchid_woman

Hi orchid_woman,


Welcome to the Apple Support Communities!


We understand you're having some trouble with your Mac. In order to help us to isolate this behavior further, can you provide us some additional details about the experience you're having?


Does your Mac shut down unexpectedly or stop responding?


Does this happen when you're working on anything specific?


Do you see an alert when this happens? If so, what message do you see?


We look forward to your reply.


Cheers!

MacBook AIr (2017) crashes randomly and only restarts once I plug it in.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.