LG Ultrafine 5K M1 Mac spurious vertical shift in a 2 inch band on screen

I recently got a M1 Mac Mini, and have been using it with my 2019 LG Ultrafine 5K display (made in ¡Mexico!). Previously I used it with my Intel-based MacBook Pro with no problem at all, though there is one problem that I keep on hitting with my new M1 Mac. At times during boot somehow it creates a permanent vertical band in which every pixel is shifted from its position by a few points in Y-direction. It happens randomly, and unless I reboot my computer the effect doesn't go away. The vertical band appears around center of screen. Interestingly, if I take screenshot or record a QuickTime video when the problem appears, it does not seem to appear after reboot. So the problem is not recordable using built in screen recording applications. I will take a picture from my phone camera next time around for the Apple team, I wonder if anyone else in the community has had similar problem? I have done my part by filing the bug to Apple, but have received no response.

Mac mini, macOS 11.1

Posted on Dec 26, 2020 10:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2021 11:24 AM

Hi Ross,


I can confirm that using the USB-C cable seems to avoid the problem.


I have an M1 Mac mini and a LG UltraFine 5K monitor that was purchased in November (so presumably it's the latest incarnation). It came with two cables:


  • Thunderbolt 3 (USB-C) with white lightning bolt symbols at each end
  • USB-C cable


I've also tried a USB-C cable purchased at a local store. Here's what I've found:


  • The LG provided Thunderbolt 3 cable sometimes shows the vertical band of shifted pixels. The problem can be induced or fixed by sleeping the monitor via a hot corner, though it might take a few tries.
  • The LG provided USB-C cable does not show the problem. I slept the monitor and canceled logins to get a black screen a couple of dozen times and could not reproduce it.
  • The "store bought" USB-C cable does not work at all. It does not drive the monitor - the monitor stays black. That avoids the problem but it's a poor solution. ;-)


As you've pointed out, the sacrifice with the LG provided USB-C cable is that one maxes out at 4K (3840 x 2160).


I'm going to call Apple again to see where they're at with this.

Similar questions

185 replies

Jun 8, 2021 3:02 PM in response to Holger Laufenberg

I substituted the LG Thunderbolt cable for the Apple thunderbolt cable and I have not had any issues for the last few days.

However, I believe the power cord receptacle is not of the highest quality...I will lose the connection when I adjust the monitor and then have to fiddle with it for the power cord to make a good contact...I will look for a similar power cord and try that.

All in all I am very pleased with the actual display ... it seems the hard hardware is not up to par...

Jun 9, 2021 10:41 AM in response to maury48

I think most of us are in the same boat. I also have the MkII version of the monitor manufactured Dec 2020.


The most believable theory I've read on this is the way MacOS is attempting to render the 5K resolution - by using 2 x 2.5K signals. This looks like a bug, whereby MacOS occasionally (for whatever reason) fails to sync the signals properly.


I personally only ever get this after the screen has been asleep after a period of inactivity and briefly reverting to a Hot Corner (ie. forcing another monitor sleep / wake) resolves.


It is extremely annoying though, significantly de-valuing the monitor's sell on value if it has a well known / unresolvable bug. If Apple cannot resolve this, they should offer customers who bought through their store a full refund - or option to trade for the Pro XDR discounted by the LG5K's purchase price.

Jun 18, 2021 2:02 PM in response to reportaman

I had the exact issue with my LG 5K monitor (27MD5KL-B, manufactured 01/2021, assembled in Mexico) and Mac Mini (M1, 2020) when I used the Thunderbolt cable that came with the monitor. It is really an annoying problem for an expensive monitor recommended by Apple itself. The problem seems to go away when I used the supplied USB-C cable. It has only been a day since I received my computer and monitor. With the USB-C cable, I am running the monitor at the scaled resolution of 2560x1440. Although the maximum resolution that can be had with the USB-C cable is 4K (3840x2160), not 5K, I think that all 5K pixels (5120x2280) are activated to produce the 2560x1440 image. Therefore, I believe that there is no loss of resolution when used at 2560x1440. In other words, the 2560x1440 image produced with the USB-C cable should be identical to the image produced by the Thunderbolt cable at the same scaled resolution where 4 physical pixels produce 1 scaled image pixel (this is where my understanding might be wrong). Perhaps, the only difference is the throughput of the USB-C cable is half of the throughput of the Thunderbolt cable. I am not a computer expert, so I don't understand the full implication. I was about to return the monitor when I discovered the USB-C solution suggested in this forum. My understanding is that as long as the scaled 2560x1440 resolution is used with the USB-C cable, this workaround is "perfect". However, if you use the USB-C cable to display a 5K (5120x2280) image, then 4K is definitely a step down. If I go through the trouble of replacing either the computer or the monitor or both, I don't think the problem would be fixed from reading all the posts in this forum.

Jul 14, 2021 5:32 PM in response to pxforti

It seems that cabling itself isn't the issue but the Thunderbolt Protocol. Others here have reported that using the USB-C cable that came with the monitor instead of the TB cable has stopped the pixel shifting issues. However, not everyone wants to utilize this possible workaround because using the USB-C limits your display to a max of 4K instead of 5K. I get that, you spend almost $1500 on a monitor and you shouldn't have to downgrade it like that.


I decided to use the USB-C cable because the pixel shifting was happening too often for me. It was annoying. I don't want to have to sleep the mini or reboot it or keep unplugging something that often. I shouldn't have to. So I used the other cable instead.


I keep default setting so it looks like the x1440 resolution. It was default for the 5K but its considered scaled for the 4K. It seems fine right now. I'll see how this goes. I'd like to go back to the TB cable soon though.


I'm wondering though. Is this something that can actually be fixed via firmware in either the mini or monitor?

Apr 1, 2021 1:12 AM in response to reportaman

I bought the LG Ultrafine 5K a few months ago and love it. When I first used it with my macbook 2018 i sometimes noticed a jittery band that shifted pixels in almost the very center of the monitor. I was panicked because I had purchased the LG in order to prevent eye strain and replace a crappy monitor. Fortunately, the jiggly band of doom disappeared on its own. Fast forward to yesterday - I replaced laptop with Mac Mini M1 and after a few hours of use the vertical pixel-shifting center band of doom returned!!! I freaked out! Noooooo. I restarted everything, checked cable connections, nothing. Band, band, band in the center disrupting my work and attention. I turned it all off last night and, despairing, went to bed. This morning I turned it all on -- magically the vertical band is gone. For now. I'll update this thread if anything changes.

May 30, 2021 6:59 AM in response to WolfA1

Hi,


you can also try the following:

  • Store it as .scpt file
  • Add the script to EventScripts by clicking on button "Open". Copy the script to the opened directory
  • Click "+ Choose" and select the script
  • As Event select in the dropdown menu "Screen did wake" or "Computer wakes"
  • Ensure that a checkmark is set in colum "Active"


Restart the computer and try some wakes if the pixel shift occurs. Please give feedback if it works for you. For me it works so far.

Jun 21, 2021 4:01 AM in response to Mac0621

I replaced the power cable with one that I had from someplace and I do not seem to have the same issue with a loose cable. It appears that the cable that came with the monitor is slightly smaller. As far as the pixel shift goes it seems to rarely happen now. I have been keeping the computer all the time and in the evening I shut down all apps and let it go to sleep on its own. Actually, I have no idea if that practice is keeping the pixel shift from happening. When it rarely happens I just put the computer to sleep for about 10 seconds and wake it up. That seems to correct the problem. So, I just decided to live with the issue. I also changed the thunderbolt cable with an apple cable. That "seems" to have caused the issue not to occur as much. The display is perfect for my eyes so I decided to keep it after all of the these issues. If the issues really become a pain in the future I will just dump the monitor and get another 5k when more come out.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

LG Ultrafine 5K M1 Mac spurious vertical shift in a 2 inch band on screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.