2020 MacBook Air Video Quality

Question

2020 MacBook Air Video Quality

Hello, I recently purchased a 2020 MacBook Air and I'm not sure if this is a problem for all of the 2020 MacBook Airs but when I go watch Netflix, the video quality is really bad. When I watch Youtube videos on the highest setting possible, the quality looks amazing. But when I go to watch Netflix the video is all grainy and the quality is really bad. I checked my internet connection and it's strong. Would you guys know what the problem is? Thank you.

MacBook Air 13″, macOS 11.0

Posted on Dec 26, 2020 11:57 PM

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Answer 1

karina184

Community Specialist

Dec 28, 2020 5:11 PM in response to brandonkhuu21

Hey brandonkhuu21,

Thanks for using Apple Support Communities! If we understand correctly, when watching Netflix on your new Mac the video quality isn't as expected, but other services appear as expected. If this is right, there may be a setting causing this. Check out the following resources from the Netflix support site for additional details:

How to use Netflix on your Mac computer

I'm getting bad quality or distorted video.

Let us know how that goes.

Take care.

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2020 MacBook Air Video Quality

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