You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sc55ref Author

Level 1

4 points

Music library in itunes

when I go to iTunes on my pc and look at the list of music on my device some song are greyed out some are duplicated and I cannot remove any as all the ticked column are greyed out. Please help

Posted on Dec 27, 2020 2:05 AM

Top-ranking reply

turingtest2

Level 10

274,252 points

Posted on Dec 27, 2020 12:30 PM

Try iTunes > Preferences > Devices > Reset Sync History and then try syncing once more.

If that hasn't helped try signing out of the iTunes Store on the device and then try again.

Otherwise see this post on erratic syncing.

tt2

View in context

Music library in itunes

Similar questions