Could not backup the iPhone xxx because an error occurred while reading from or writing to the iPhone

Question

Level 1

26 points

Could not backup the iPhone xxx because an error occurred while reading from or writing to the iPhone

I'm trying to backup an iPhone 11 Pro (IOS 14.3) to my MacBook (macOS 10.15.7 Catalina), the two devices are connected by USB cable. But I keep getting this message "Could not backup the iPhone xxx because an error occurred while reading from or writing to the iPhone."

The USB cable and MacBook are fine, I can backup the other iPhone 11 Pro we have. It's just this one iPhone that's giving problems. I also have 260 GB of free storage on my MacBook, the problem iPhone has 64 GB which is half used.

Does anyone have any idea how I can fix this? Please don't say "in iTunes..." because macOS Catalina does not have iTunes, Finder is used instead.

Many thanks.

iPhone 11 Pro

Posted on Dec 28, 2020 10:15 AM

Reply

Answer 1

Jan 11, 2021 1:42 PM in response to godwyn1066

godwyn1066,

Thanks for going through those steps and letting us know the results. At this point, we'd recommend reaching out to Apple Support directly for next steps. You can use this link: Get Support

Cheers!

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Answer 2

godwyn1066 Author

Level 1

26 points

Jan 10, 2021 10:17 PM in response to jdo_apple

Not helpful as I've already seen the info on the links provided which did not solve the problem.

Reply

Answer 3

jdo_apple

Community Specialist

Dec 30, 2020 3:18 PM in response to godwyn1066

Hey there godwyn1066,

We understand you've been unable to back up your iPhone to your Mac. You see an error about an error occurring while reading from or writing to the iPhone. We'll be happy to help.

To troubleshoot this, we'd recommend completing any steps you haven't done yet from this page: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

However, if the issue persists afterwards, it would be best to contact Apple Support so they can assist further. Use this link: Get Support

Cheers!

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Could not backup the iPhone xxx because an error occurred while reading from or writing to the iPhone

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