ClaireL069 Author

Level 1

4 points

Volume changes to max on its own

I have an iPad 4, had it for a number of years and never had any issues, until today.

My daughter was watching YT Kids app with headphones and the volume suddenly raised to max without her having touched any of the buttons or onscreen controls. My partner and I tested it and it repeated this with us also.

Does anyone have any suggestions on this?

I do not have any extended coverage, a brief google search suggests it may be a hardware issue but I suspect we would be charged the full £200+ fees to repair an issue we didn't create.

I also can't download the Apple Support app as my iPad will only update the software to 10.3.3 and the app needs minimum of 13.1

iPad (4th gen) Wi-Fi

Posted on Dec 28, 2020 1:09 PM

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5 replies

Level 10

272,274 points

Dec 28, 2020 2:21 PM in response to ClaireL069

I, like almost all responders here, do not work for Apple. I am a volunteer answering technical questions.

I suspect you may get assistance from Apple for a fee, but I’m not certain.

Try here if you wish.

Contact - Official Apple Support

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Level 10

272,274 points

Dec 28, 2020 2:47 PM in response to ClaireL069

This explains limiting and locking volume under iPadOS 14. Some of this may have applied back in the iOS 10 days.

Adjust the volume on iPad - Apple Support

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Level 10

272,274 points

Dec 28, 2020 1:18 PM in response to ClaireL069

ClaireL069 wrote:

I also can't download the Apple Support app as my iPad will only update the software to 10.3.3

That is correct.

The ipad 4 was released by Apple in 2012 and is too old to be updated further.

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ClaireL069 Author

Level 1

4 points

Dec 28, 2020 2:14 PM in response to sberman

So will I still get assistance from Apple with this issue?

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ClaireL069 Author

Level 1

4 points

Dec 28, 2020 2:24 PM in response to sberman

Okay, thanks for your help.

Any thoughts on the volume issue I've had?

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Volume changes to max on its own

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