face id
So I just brought a iPhone xs and the Face ID isn’t working, it’s just saying move iPhone a little lower, I haven’t set one up before, is there anything I can do to fix this?
iPhone XS, iOS 14
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So I just brought a iPhone xs and the Face ID isn’t working, it’s just saying move iPhone a little lower, I haven’t set one up before, is there anything I can do to fix this?
iPhone XS, iOS 14
Hi, Leonhewitt04.
We appreciate you taking the time to post in the Apple Support Communities.
We were sorry to hear about the Face ID not enrolling on your new iPhone XS. Face ID is an incredible feature on an iPhone, and we want to see how we can help you fully enjoy your new device.Â
Let’s start with the basic troubleshooting.Â
Use Low Power Mode to save battery life on your iPhone - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you're still unable to get Face ID to enroll after these steps you may want to reach out to the Apple Support for more advanced troubleshooting.
Warmest Regards.
face id