Hi,There
Help, I brought this Logitech crayon pencil back in 2018 and have not used it much. yet when I started to use the pencil again it wouldn’t work. the first thing I did was charged the pencil and after a full charge I went to use it on my IPad mini 5 still nothing. In setting I made sure the Apple Pencil was disable again it didn’t work. my OS. Is updated.
Thank you,
for the quick reply will keep that in mind the next time.
Happy New Year
If that Logitech Canyon has been sitting in a box used for nearly 2 years, the small rechargeable battery in that stylus is, more than likely, has completely failed and is dead and you will need to purchase another new smart, Bluetooth stylus.
The Logitech Crayon's technology has been developed by both Logitech and Apple and share similar functions and traits.
You cannot store Apple Pencils/Logitech Crayons for any prolonged period of time and NOT keep them charged up to some level.
If your Apple Pencil/s sat around unused or unopened and not kept charged up for more than a few weeks, or so, OR
LONGER, then the battery in your Apple Pencil may have failed and is dead and you will have to purchase another
brand new Apple Pencil or get, if still under warranty, a free replacement Pencil from Apple.
Sorry.
And it looks like some things about the Apple Pencil have NOT changed in the new version 2 model, either.
FYI and something Apple will never, EVER divulge to it potential iPad Pro/Apple Pencil customers/users unless the potential customer/user is smart enough to ask about,
Due to the “always on and active/standby” nature of the Apple Pencil/Logitech Crayon and, also, due to its very tiny rechargeable Li-
ion battery ( smaller than the eraser head on a REAL wooden pencil ), the Apple Pencil needs to be constantly charged up to some significant charge level ALL THE TIME, even when not using the Pencil for prolonged periods of time.
The Apple Pencil/Logitech Crayon needs to be kept charged to a minimum of 5-10% all the time.
If the Apple Pencil/Crayon battery is allowed to drain down to 0% and allowed to stay in that flat condition for more than a few weeks, or so, OR EVEN LONGER, that very tiny little Li-ion battery is too small to keep at a 0% state for a long period of time and it will fail and the Apple Pencil will be dead and you may have to “pop” for another $99 Apple Pencil, once again!
Apple only has a one-year warranty on any Apple accessory items.
You need to keep your Apple Pencil/Logitech Crayon charged all the time, even if it is only to 10%-15% charge. It must keep some charge level in that tiny Lithium-ion battery at all times!
One last ditch thing you can try is to plug the Pencil's/Crayon’s Lightning connector into the iPad.
Then, try a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
See if the Pencil/Crayon starts charging then, when it reaches a sufficient charge, like over 15%, or so, or more, disconnect the Pencil and reconnect it to see if it Bluetooth pairs.
If it does pair, try using it.
Someone else posted another possible idea/solution that you can try before completely giving up on your Apple Pencil.
Try heating up your Pencil/Crayon using a hair dryer on its highest setting for 5-10 minutes.
Do not get the hair dryer heat too close to the Pencil/Crayon housing.
Or try leaving it near a heating register where you live for 10-15 minutes, or so.
See if this will revive the battery, or not.
If still no joy, your Pencil/Crayon is definitely dead.
Sorry and Best of Luck to You!
Logitech crayon pencil
