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Having just received a new MacBook Air and installed the latest Big Sur software I have found that the camera is working intermittently and often showing a blacked out window. I have checked all settings I can think of and held 2 support calls with Apple, who have failed to resolve. I have just reinstalled the Os to find the problem remains. Has anyone resolved this, Apple seem blind to it?
MacBook Air
If you just bought your machine, check with Photobooth if the camera is working. If it is working, then you know it is camera software itself that may need to be updated to Big Sur. If Photobooth is not working, call AppleCare to request a mail in repair of your camera, as that is usually under the hardware warranty. Be sure to backup your data before sending in the machine for repair.
Thanks, this has been covered with Apple and we have established the hardware is not faulty. We’ve also run diagnostics on the machine as a double check. When restarting the machine it’s possible to get the camera working again (also in photo booth), however it soon resorts to a black screen.
OK, if they think it isn't hardware, use Etrecheck and copy/paste the results here:
FaceTime camera not working after Big Sur update.
