Smart email boxes updates will not save after restarting email

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Level 1

9 points

Smart email boxes updates will not save after restarting email

any changes (add one, delete one, change rules) I do to smart email boxes will not stick. After I quit and restart all changes are gone. I have deleted multiple plist files under v8 of maildata under library. The SyncedSmartMailboxes has a data modified date of sep 7, 2018 1046 am and will not change. If I remove this file and start email a new file is not created. OS 11.1 Big sur, using a mac pro late 2013. I have reindexed. Any clue how to fix this issue? Note I have 3 email accounts, one iCloud, one gmail, and one comcast and I have email on my mac.

Mac Pro, OS X 10.11

Posted on Jan 1, 2021 8:55 AM

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Answer 1

BDAqua

Level 10

250,259 points

Jan 3, 2021 4:34 PM in response to Chaz01

Let’s see if there’s a locked file interfering.

Open Terminal & paste this command in & prefs enter, it’ll ask for an admin password & not echo what you type, wait for it to finish which will be an empty prompt unless it prints out some locked files, or Operation not permitted…

cd ~/ ;sudo find . -type f -flags +uchg

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Answer 2

BDAqua

Level 10

250,259 points

Jan 2, 2021 10:58 AM in response to Chaz01

That sounds like the notorious bad installs or updates on HS, Mohave, & Catalina, where even a new User could not be add, new email setups just ignored, etc., like some offset is lost... have you tried reinstalling the OS?

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Answer 3

Chaz01 Author

Level 1

9 points

Jan 3, 2021 6:30 AM in response to BDAqua

not yet. Contacted apple support, tried a few more things but still haven't solved the problem. I can actually create a new user and have no issue with email on the new user account. So thinking either I reinstall or I just access my email from the new user I created.

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Answer 4

BDAqua

Level 10

250,259 points

Jan 1, 2021 10:04 AM in response to Chaz01

Does v8 have this?

~/Library/Mail/V8/MailData/SmartMailboxesLocalProperties.plist

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Answer 5

BDAqua

Level 10

250,259 points

Jan 1, 2021 3:09 PM in response to Chaz01

Well, these files all got changed when I edited a Smart box...

Those info.plists & mboxcache files where all in folders like this...

~/Library/Mail/V6/3BA2684fF9F70-407D-B494-E7E8EE79957E/[Gmail].mbox/All Mail.mbox/Info.plist

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Answer 6

Chaz01 Author

Level 1

9 points

Jan 2, 2021 6:44 AM in response to BDAqua

I have all of those files under v8 except the mboxcach.plist. Note I copied a syncedsmartmailboxes.plist from my daughters computer and replaced my file and the smart mail boxed showed in my mail. This file seem not to be updating when I change any smart email boxes (add, delete, change rules on). Also I noticed that I can't add rules now to. Same issue, updates don't stick. However the rulesactivestate.plist file does get updated, along with the unsyncedrules.plist file.. Note I did delete all the odder V2-V6 folders from my computer earlier in trying to resolve my issue.

BTW thank you very much for trying to help.

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