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I phone 11 screen frozen

I phone 11 screen is frozen. Screen froze when trying to make a call. I tried to do a power down and now it is frozen a the power off screen at the Emergency SOS field.

What can I do to solve this issue?

iPhone 11, iOS 14

Posted on Jan 1, 2021 2:37 PM

Top-ranking reply

CarlAVII

Community Specialist

Posted on Jan 3, 2021 2:10 PM

Hello jacquelinec49,

We understand that your iPhone is frozen, and we want to help get your iPhone back up and running.

If your iPhone is frozen or isn't responding, the steps and information on this page may help: If your iPhone, iPad, or iPod touch won't turn on or is frozen

If you continue to experience an issue, please also check out the "If you need more help" section of the above link.

Take care!

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I phone 11 screen frozen

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