4k Apple TV issues

Question

Annoyed1991 Author

Level 1

8 points

4k Apple TV issues

I recently purchased a Apple TV 4K device to go with my new tv. I am happy when it works. However in multiple apps the sound will be messed up and off track and the app has to be completely closed and reopened to get it back working. Also multiple times I’ll start watching something or go to next screen and the input will stop working. Tv will say no input. Most the time pressing menu or home will go back a screen and bring picture back. Is this indicative of the product or a bug? I have two other older generation boxes that work just fine

Posted on Jan 1, 2021 6:38 PM

Reply

Answer 1

Top-ranking reply

Vancouver22

Level 8

37,622 points

Jan 1, 2021 9:34 PM in response to Annoyed1991

It’s more indicative of your HDMI cable being at fault.

Unplug both ends of the HDMI cable, then firmly plug them back in.
Turn off your television and unplug the Apple TV from power. Then plug the Apple TV back in and turn on your television.
In the television menu, make sure that you select the HDMI input that matches the HDMI port connected to the Apple TV.

Reply