Condensation in the Airpods Max

I've been noticing the condensation on my AirPods max as well. After reading the comments here I decided to call support and let them know about it just to make sure I'm not on the hook for any related water damage in the future. Initially the advisor said that this is not a known issue and that they would need to inspect the product. I mentioned that there are no Apple stores in my city and that shipping the product in would take time (given COVID). Furthermore I didn't imagine that the technicians at the repair centre would spend an hour listening to music to try and recreate the issue.

About ten minutes into my call the advisor said that a senior advisor wanted to come on the call. He indicated that Apple is investigating reports of condensation and asked if I could answer a bunch of questions including the nature of the problem, when /how it occurred, whether I'd tried any other over-ear headphones and if so whether they had any condensation. They're clearly looking into this, so I thought you would all like to know. Today I got another call from a senior advisor who wanted to document a few more things. He speculated a few times that a certain team of engineers was looking into the problem people were experiencing and that it sounds like this is something that may result in a second release/recall of older models. He mentioned he was speculating, but did suggest that a few times. It makes sense. In the meantime he said to monitor the "service programs" webpage https://support.apple.com/service-programs. He also said that it was good that I called in despite not experiencing any issues yet as it allows them to document the issue, potentially limiting headaches later should I need service due to water damage. So for now.. he said to just keep using them and if they crap out then they'll address it.

Sorry for the long post. Hope this helps some of you out there.