jehdian Said:
“Condensation in the Airpods Max: [...]These are expensive headphones and I don't want them to go to waste because of a design flaw. Will this damage my headphones and if it does, will Apple fix the problem they created?”
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Contact Apple Supoort:
I’ve never had any issues due to condensation. But, if a design flaw, then let Apple know about it, requesting a return and giving them feedback.
I. Getting these Returned:
These are User-to-User forums. We are just everyday users like yourself. Apple rarely reads these forums on their own time. So, you should contact them, asking what your options are. No one here has any call in returns:
Contacting Apple Support:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
II. Providing Apple With your Feedback:
Do your Part: So, to get the word out to Apple on what seems to be a flaw, by providing them with feedback. They won't get back to you directly on this, but the more they hear of it, the more they will know what problems exist and how to go about fixing them. So, do you part and provide feedback on it. Be certain that you are positive with the feedback (elsewise, it'll likely be filtered out).
- Go Here: Feedback - AirPods - Apple
- Select: "Performance" for the "Feedback Type"
- Proceed from there as necessary