Condensation in the Airpods Max

eforehand Said:

"I am having the same issue as are many others. The condensation is on the speakers/plastic inside the ear cup. Quite concerning."

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Use of a Dehumidifier:

Its a guess, but it's probably no more than humidity gathering about your location. I use a dehumidifier nowadays, and if I didn't use it, my devices would be affected with indoor humidity. So, consider using one, if you are working out of you house, with high-end equipment.

To the OP & All:

Provide Apple With your Feedback:

Do your Part: Apple rarely reads these forums on their own time. So, to get the word out to Apple on this, provide them with feedback. They won't get back to you directly on this, but the more they hear of it, the more they will know what problems exist and how to go about fixing them. So, do you part and provide feedback on it. Be certain that you are positive with the feedback.

1. Go Here: Feedback - AirPods - Apple
2. Select: "Performance" for the "Feedback Type"
3. Comment on: When this started to occur, and how you have troubleshot it this far.
4. Proceed from there as necessary

I bought Airpods Max in march, the box printed “produced in February 2021”. In less than one month, it started condensation, and then the sensor went crazy-switching between ANC off and on, sometimes only one-side work, etc. I wear it in my study only, with air-condition, no exercise. There is definitely something wrong with the design itself.

I’d like to add some info about condensation. SONY's WH-1000XM4 had mentioned this problem in their help guide, it’s not a problem only Airpods Max has; but at least other company warn about it, some of them tried to make it better with sweat-absorbing covers or what. But Apple does not respond to this problem, and still selling it while people around the world complain about it (I’m Taiwanese, came here coz we don’t have our own Apple discussions page).

All I need is Apple allow me to ALWAYS turn on ANC, instead of letting their headset decide when should I turn on ANC or not. When I focused on something, and the next second my headset suddenly switches itself to transparency mode, the unexpecting sound changing is freaking scary.

You better sell it to other people since apple doesn’t look like they will recall it. I think it’s a loop. If you have condensation issue, no matter how many APM you get, the issue will come back again. I send it back to apple store and they fixed it, now sending back to me, but I already sold it to other people.

It is such a simple fix…. Return them!! Thats it!! If you are out of the return period and within warranty …. Guess what? RETURN THEM FOR A FIX! Why are you people so end all with these. Cans?? Return them and go get something else!!

I had to send mine back because they had sever connection issues. Apple told me the inside components had badly corroded and I had to pay £270 to have them repaired - my airpod max headphones had never been near water, never used outside or in any kind fo environment with humidity). I was sent a replacement pair - so far they have cost me nearly £800. I complained bitterly to Apple and eventually spoke to someone who said they were looking into the condensation issue (I noticed it in the second pair they sent me) but they would not refund either my repair fee or the original purchase price. I don't use them any longer - most expensive and useless headphones I've ever owned and I'm deeply unhappy with Apple's response. I've now cancelled all my business purchases with Apple.

Return them !! Its a great option!

Return them and get something else? Thats an option …

so I’ve had these for just over a month, I was having awful connectivity issues when using the AirPods max for work calls. They’ve been sent back to Apple twice, the first time they were returned because the technician could not replicate my issue. The second time they replaced both drivers, and they worked perfectly for about a week. Then the same issues started, I then found out about this condensation issue and checked the inside of the ear cups. Look what I found! Outrageous design flaw

The likelihood of it being a user issue when numerous people have reported no perspiration or use while being wet is less likely than the very simple scientific explanation that the all metal design causes condensation.

For me, it’s my living room or home office in the somewhat dry New England winter and spring. I do a twice-a-day wipe of condensation, and I put them in a case with silicon gel packs at night. I’m typically wearing them 12+ hours/day for home video conferencing use, and I’ve already had to return one set that failed.

talhauzi Said:

"Condensation in the Airpods Max: I put on the headphones and after half an hour my whole ear is water. AirPods Max"

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Condensation is the Culprit:

It's no more than condensation from heat. So, what to do is use a dehumidifier in your house. In the winter it is much colder out (supposedly nowadays 😁). So, wheat will always reside. A pure downside, in technology.

Honestly 3 pairs it took me 3 months returning one pair but asked for a refund. Send them back and go with the Sony XM4’s that’s what I’ve done and have used them everyday battery lasts 10 hours extra even though I never got to drain the Barry of my AirPods Max. This issue is the worst from Apple and the fact they continue to sell them is just ridiculous.

Its called perspiration ! You are sweating and the “condensation” is your body water accumulating. Some people sweat more than others airpods max do not emit water...

I've had the same issue. I can confirm that it happens when there is no water on user's head and the climate here is very dry with no AC running whatsoever. A few hours of use and a teeny tiny bit of moisture around the drivers. It evaporates within minutes, but still concerning as I feel like it will have an effect over time seeing as how it is inside the earphones themselves. Hoping for official guidance on this, as it doesn't seem to be an isolated thing...