You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: vinfromzebulon
vinfromzebulon Author
User level: Level 1
5 points

New HomePod Mini displays "mute" icon in Home App and also does not light up when calling "Hey Siri".

Like the title says, 2 questions .... New HomePod Mini displays "mute" icon in Home App and also does not light up when calling "Hey Siri".


What does the "mute" icon mean? I go into the Home App and will turn on "Hey Siri" but the Home App icon will always show the little mute icon on the HomePod. But, it does seem to work fine. I can say "Hey Siri, turn on lights" and it will respond.


Why doesn't Siri light up? Related to that, when I say "Hey Siri", I don't get the multicolored "swirl" on top of the HomePod Mini. This is also enabled in the Home App. Again, I will hear the acknowledgment tone and Siri do what I ask, but the visual queues are confusing.


I've tried to unplug/replug and also reset through the Home App.

Posted on Jan 4, 2021 2:43 PM

Reply
Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,764 points

Posted on Jan 4, 2021 7:51 PM

I’m not familiar with the mute function. It might be new and you’ve disabled Siri from listening.

You will need to Reset HomePod this way:


Press the top of HomePod to reset it

If you can’t remove HomePod from the Home app, you can press the top of HomePod to reset it to its factory settings. Here’s how:

  1. Unplug HomePod or unplug the power adapter for HomePod mini, wait 10 seconds, then plug it back in.
  2. Wait 5 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down. 
  4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

If you still see HomePod in the Home app after you reset it, then you'll need to manually remove it from the Home app.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,764 points

Jan 4, 2021 7:51 PM in response to vinfromzebulon

I’m not familiar with the mute function. It might be new and you’ve disabled Siri from listening.

You will need to Reset HomePod this way:


Press the top of HomePod to reset it

If you can’t remove HomePod from the Home app, you can press the top of HomePod to reset it to its factory settings. Here’s how:

  1. Unplug HomePod or unplug the power adapter for HomePod mini, wait 10 seconds, then plug it back in.
  2. Wait 5 seconds, then touch your finger to the top of HomePod and hold it there.
  3. The white spinning light will turn red. Keep your finger down. 
  4. Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

If you still see HomePod in the Home app after you reset it, then you'll need to manually remove it from the Home app.

Reply

New HomePod Mini displays "mute" icon in Home App and also does not light up when calling "Hey Siri".

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up