duplicate photos when downloading to PC
Why are all of my photos downloading twice when I'm transferring from icloud to my PC? Help please! I don't need duplicates of 11,000 photos! This is the first transfer I've done in years.
iPhone 11 Pro Max
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User profile for user:
jdo_apple
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Community Specialist
Hi CarrieD88,
We see you're having an issue with photos duplicating upon downloading them to your PC. We can certainly understand the need for it to just download each photo once. We'd be happy to help.
Are you downloading these photos from the iCloud website? Or are you using the iCloud Photos feature within the iCloud for Windows app? For details on the steps for the latter option, check out this page: Set up and use iCloud Photos on your Windows PC
There are some additional helpful tips, which may help to explain what you're encountering, on this page: If your iCloud Photos aren't loading on your PC
While the title of the page may not directly apply, scroll down to the "Why am I seeing duplicate photos?" section. This will help to note that in iCloud for Windows 7.x, you see both a video and a key still image for each Live Photo downloaded from iCloud Photos.
It'll additionally note, "You may also see extra copies of photos when they have been edited in the iOS or macOS Photos app before being downloaded to your PC."
We hope this helps a bit.
Take care!