Camera flickering during FaceTime on new iPad Air?

I tried a reset as well but it didn’t fix the problem. I sent mine in to Apple to get it fixed and they returned it saying they couldn’t replicate the problem. Which was very frustrating because as soon as I turned on the front camera, it was flickering. So then I made an appointment and took the iPad in. I was able to show them the problem and am now waiting for a replacement. I’m hoping the new one doesn’t have the same problem.

I have the same issue too (in Europe). I understand what you say and most likely it is the problem of camera not matching the bulbs, but all other iOS devices are fine. There needs to be a fix because camera is unusable indoors.

I’m in Europe and the Air 2020 is the only iPad model I’ve owned with this flickering issue. Apple told me to return it and I did. The new one I got has exactly the same problem.

I suppose it must be the shutter speed - light frequency issue, but why is this not an issue with my previous Air model, or my work iPad Pro (original model)?

I actually feel totally ripped off by Apple and I say this as a dedicated Apple customer. I also don’t get why everyone with one of these isn’t complaining about this. It just makes me angry every time I look at this fancy £600 device that can’t perform a most basic task.

If as a previous poster says this is a European issue, why is the device sold here without a warning notice about the crap video? It’s not as if I can have all my Zoom calls in “natural light” as I was “helpfully” advised.

Sorry for the rant.

I’ve also come to the conclusion that it’s designed to be compatible with LED lights that’s run on 60hz, and they never worried about the rest of the world. It seems to be getting worse on my iPad Air 4

So, to finish the story, I got my replacement and the problem was just the same. Apple offered to replace it again, I asked why would the next be any different?

Eventually we agreed that I’d upgrade to the iPad Pro but Apple world split the difference.

I’ve had no problems at all with the Pro, and lots of benefits including a better camera!

The problem has only been reported in Europe so far. Because of this, I’d come to the conclusion that it was artificial A/C lighting which is 50 Hz in Europe but 60 in the US. From your post, it seems not.

in my case, there was no problem in natural light so I still think it’s an artificial lighting issue.

Hi! I have the same issue. Any chance you have solved it?

I guess not! I also noticed the front camera flickers as soon as I start it. But FaceTime is the worst. It is clearly a hardware issue. It doesn’t matter why lighting I am in.

I've had the same problem.

Apple is sending me another one today.

I'm hoping the the problem is solved.

I've sent mine back and am expecting a replacement next week. I'll post on here whether the problem is still present.

My conclusion is the same as yours, a HW failure which is hopefully limited to just one batch. If the new one has the same problem, what would you suggest I do next?

I will try to escalate it as much as possible to apple beyond this forum. Perhaps there is software patch. Or they need to do a recall. If they can isolate by serial numbers a batch it would be great. Yeah, please let us know how replacement goes.

I'm in the Netherlands, my iPad Mini camera works perfectly well under artificial lighting, so is not all iPads! I bought the Air mainly because of Zoom meetings and Facetiming which I do evenings, but I've had to revert back to my old iPad, the flickering was annoying, such a disappointment. I haven't bothered to send it back because of what I've read here, seems like they all have it.

I intend to contact the store where I bought it and ask if any others have returned it for that reason. All the reviews were good, none mentioned the Zoom and Face Time issues. I also placed a good review, but I was asked to write one after having it only a few days and I was pleased with everything else. I thought maybe the flickering was an internet or wifi issue, but had my wifi checked, no probs and was told I had a fast internet connection. After posting on the forum I tried videoing inside in the evening (hadn't done that yet), also flickered. I tried it in the daytime, was ok. So it is with both front and back cameras on mine.

That's a shame! I contacted the shop where I bought mine (in Amsterdam), told them it should be a "- point" with the product details, but isn't listed as such. They weren't aware of this problem, all of their reviews are good (maybe none had yet used the camera with artificial lighting). They will investigate and see what they can do with the feedback.

I also have this issue. Bought the iPad Air in the US on March 27. Front facing camera flickers on FaceTime calls. I'm on the latest software, tried all of the tricks and nothing works. Unfortunately I didn't notice this until now, so I am out of the window to return it.