Big Sur will not install on my 2019 Mac Pro 16

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Level 1

8 points

Big Sur will not install on my 2019 Mac Pro 16

I'm back again. Big Sur takes hours to download then I get error message that an error occurred couldn't complete download.

MacBook Pro 16″, macOS 10.15

Posted on Jan 6, 2021 11:26 AM

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Answer 1

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dialabrain

Level 10

135,821 points

Jan 6, 2021 11:30 AM in response to maryannew

Big Sur requires 35.5GBs of free space to install.

See this page: How to free up storage space on your Mac - Apple Support

Assuming you have enough free space, try again while in Safe Mode.

How to use safe mode on your Mac - Apple Support

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Answer 2

maryannew Author

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Jan 6, 2021 1:50 PM in response to dialabrain

Thank you it worked trying to install Big Sur in safe mode. I know the download takes long but when is it too long?

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Answer 3

dialabrain

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Jan 6, 2021 12:36 PM in response to maryannew

No problem. Try once more. As soon as your restart your Mac, press and hold the Shift key until you see the Apple logo and progress bar. Then you can release the key.

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Answer 4

maryannew Author

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Jan 6, 2021 12:33 PM in response to dialabrain

safe boot sorry

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Answer 5

dialabrain

Level 10

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Jan 6, 2021 1:56 PM in response to maryannew

You're welcome. It's hard to be definite as to the length of time. I've installed Big Sur on 5 Macs and they all took at least 40-50 mins. One's connection speed makes a difference as well as how many files have to be moved around, along with how much free space one has. I would think up to a couple hours wouldn't be too excessive.

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Answer 6

maryannew Author

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Jan 6, 2021 12:29 PM in response to dialabrain

I tried going into safe mode but never saw the icon on my screen. Tried several times

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Answer 7

dialabrain

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135,821 points

Jan 6, 2021 12:31 PM in response to maryannew

Sorry, you never saw what icon?

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Answer 8

maryannew Author

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Jan 6, 2021 12:38 PM in response to dialabrain

Ok will do thank you

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Answer 9

dialabrain

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Jan 6, 2021 12:38 PM in response to maryannew

You're welcome.

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Answer 10

maryannew Author

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Jan 6, 2021 4:38 PM in response to dialabrain

I wish , been downloading for 3 hours and only a blue speck on progress bar and only at 264.8 MB

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Answer 11

maryannew Author

Level 1

8 points

Jan 6, 2021 7:01 PM in response to maryannew

Did not install says it’s up to date Mac OS 10.15.7 think I will try the recovery again and reinstall

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Answer 12

maryannew Author

Level 1

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Jan 8, 2021 3:49 AM in response to maryannew

Thank you for your excellent advice!! I did what you suggested. And it unexpectedly worked. Alldownloaded. I can’t thank you and the community enough.

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Answer 13

dialabrain

Level 10

135,821 points

Jan 8, 2021 3:52 AM in response to maryannew

You're welcome.

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Big Sur will not install on my 2019 Mac Pro 16

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