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Adobe error message appears now when I open Word 16 or Excel file

I'm on the latest Mac OS on MacBook Pro, and now I get missing Adobe error message when I open Word or Excel file. It reads:

run-time error '53':

File not found:/Library/Application Support/ADobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

I would call Microsoft support but in the past they have not been at all helpful. Thanks

MacBook Pro 13″, macOS 10.13

Posted on Jan 6, 2021 11:44 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2021 7:41 PM

Hi,


I don't know if you found a resolution yet.


After reading a few things online about possible causes, I started clicking around... I FINALLY found a solution that worked for me and I thought it may be helpful to share! Here is what I did:


1. Open the Word application


2. On the top of your Mac taskbar, click "Tools"


3. Click on "Templates and Add-ins..." at the bottom


4. Under Global Templates and Add-ins, I selected the item - I believe the name was "linkCreation.dotm"


5. Clicked the little (-) button to delete the item.


6. Restarted MS Word and the problem was resolved! :)

1 reply
Question marked as Top-ranking reply

Feb 10, 2021 7:41 PM in response to Susan Winsor

Hi,


I don't know if you found a resolution yet.


After reading a few things online about possible causes, I started clicking around... I FINALLY found a solution that worked for me and I thought it may be helpful to share! Here is what I did:


1. Open the Word application


2. On the top of your Mac taskbar, click "Tools"


3. Click on "Templates and Add-ins..." at the bottom


4. Under Global Templates and Add-ins, I selected the item - I believe the name was "linkCreation.dotm"


5. Clicked the little (-) button to delete the item.


6. Restarted MS Word and the problem was resolved! :)

Adobe error message appears now when I open Word 16 or Excel file

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