Itunes crashes on Synch
Hi there,
It seems the problem I have is a very common one, but I'm really at a loss as to what to do next. I'll try to provide as much detail as possible for the sake of explaining everything I've tried so far.
I have a Windows 10 (64 bit) computer. The computer is about 6 months old, so still relatively new. On the computer, I am running Itunes Version 12.11.0.26.
I have an IPhone 11 Pro running IOS 14.3. I also have just purchased the new IPad pro 12.9, which is also running IOS 14.3. Both of these are recongnised by Windows when I connect them to the computer (via USB).
ITunes also recognises both. I can "see" both in my Itunes application and can start the process of Synchronising. However, with both, it appears to be that the backup process starts and then after a few minutes, Itunes simply closes. No errors (that I can see) no connectivity issues, it just crashes.
I've watched and the backup process completes. It then states in the top centre of the Itunes app that it's reading photos and then,,,, it crashes.
I have tried many of the common suggestions, I've seen on the support and discussion forums including the following steps so far:
- Cleared or reset the cache
- Run Diagnostics with no issues
- Uninstalled and re-installed Itunes
- Changed USB cables
- Reset my Iphone
- tried running Itunes in compatibility mode
- tried running Itunes as administrator (even though I am an administrator of my own computer)
- restarted both computer and Iphone multiple times
- I've confirmed I am on the most up to date drivers
I'm sure there is more that I've tried, and as you might see, I'm not reaching out without trying everything I could think of to fix this. All I want to do is to synchronise my music and photos to my devices.
Is there anything else that I can try here? It's quite frustrating to have all this tech available and not to have something so seemingly simple not work.
Thank you
iPhone 11 Pro
