Receiving message in iTunes "iTunes can't verify the identity of the server ...

Question

Level 1

9 points

Receiving message in iTunes "iTunes can't verify the identity of the server ...

"..."client.api.itunes.apple.com." The certificate for this server is invalid.

This was asked previously on this forum, but not really answered adequately. App Store account management window freezes at that point and must be force quit.

This seems to be part of an overall pattern of AppStore and iTunes Store failures (like asking for Apple ID password three times in a row before permitting use of the AppStore app on the desktop – just one example). What is going on?

MacBook Pro 15″, macOS 10.14

Posted on Jan 10, 2021 12:14 PM

Reply

Answer 1

ryane77

Community Specialist

Jan 12, 2021 2:34 PM in response to hhdinin

Hello hhdinin,

Welcome to Apple Support Communities. We understand that you are encountering an iTunes certificate error.

This type of error may be due to third-party security software. We recommend using the steps from Resolve issues between iTunes and third-party security software to help you get to the bottom of this.

Take care.

Reply

Answer 2

turingtest2

Level 10

278,263 points

Jan 20, 2021 8:27 AM in response to hhdinin

You might also want to check for malware with a free trial of Malwarebytes.

tt2

Reply

Receiving message in iTunes "iTunes can't verify the identity of the server ...

Similar questions