Issues with spectrum app

having issues with the spectrum app on Apple 4K TV. I’m connected to my home network but I can’t pull up most channels like I can on my iPad/iPhone/personal computer. I’ve reset my Apple TV multiple times along with unplugging both my tv and Apple TV for 60 seconds and plugging back in and it still doesn’t allow me to access all the channels.

I reached out to Apple about HDCP issues on some apps as well (have to reset and unplug tv and Apple TV everyday to get apps to work). I’ll be sending my Apple TV in to get looked at/repaired.