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Why does my MacBook and also Photoshop keep crashing?

Hi!


My MacBook Pro (Retina, 15-inch, Late 2013) 16gb, 2.3 GHz Quad-Core Intel Core i7 is operating on Big Sur 11.1with 275/500 left of storage.


It keeps crashing often when I open it and then says Apple encountered a problem...etc.


But more annoyingly my Photoshop will crash around 2-3 times a day with the spinning beach ball and then I have to force quit, I am usually running Photoshop and Illustrator simultaneously for work.


Is there anything I can do to stop this happening please?


Thanks!

MacBook Pro 15″, 11.1

Posted on Jan 14, 2021 1:10 AM

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Jan 15, 2021 5:53 PM in response to h_hollz

Hey there h_hollz,


We'd like to help get both your Mac and those Adobe apps to work smoothly.


Upon looking up your model, we see that it's considered a vintage model per this link: Obtaining service for your Apple product after an expired warranty While service may be required, we wanted to make sure that you knew about its age regarding running the latest Adobe apps, as they update as time goes on(along with Mac models).


For this reason, we recommend getting in touch with Adobe support to see what their current recommendations are when it comes to what you need from a Mac to run their latest updates smoothly.


As for troubleshooting this issue, we have a few things to try:

  1. The first is to make sure that both Adobe apps you're using are up to date.
  2. If your Mac is restarting itself only when using those two Adobe apps, it's pretty much narrowed down to those apps specifically. That being said, we still recommend a normal restart. Check out the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac
  3. If your Mac restarts itself randomly, and not just when using those two Adobe apps, we recommend taking the remaining steps here: If your Mac restarted because of a problem


If you need more help, we recommend reaching out to Apple Support here: Get Support


Take care!

Why does my MacBook and also Photoshop keep crashing?

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