Cannot get any photos of my iPhone with image capture

I got this error on my Mac Mini with Big Sur 11.1 today when I plugged in my iPhone 12 Mini (tried two different cables) in Image Capture:


could not open a connection to the device module


What is the solution to this? Thanks!

Posted on Jan 14, 2021 3:08 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2022 11:43 PM

I have a fix!


  1. Lock the iPhone.
  2. Plug the iPhone (locked), into the Mac.
  3. Open Image Capture (it will ask you to unlock your iPhone)
  4. Unlock the iPhone
  5. Enjoy Image Capture as it loads your camera roll!


I had the same issue, the steps above helped me solve it. Hope it helps you too!

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Cannot get any photos of my iPhone with image capture

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